Eugene Marco P. Zaragoza
Block 76 lot 35c, Ascencion Avenue, Quezon City. Philippines--29 yrs. old
Work Experience:
( Team Leader)
Netprotect inc. (September 2015 - September 2016)
- Worked as a Team Leader for Unblock-us.com. Provides email technical support as well as
agent management, creates reports, advanced troubleshooting over DNS/VPN.
(Email Technical Support)
Netprotect inc. (September 2014 - September 2015)
- Worked as an Email Technical Support for Unblock-us.com. Provide email technical
troubleshooting over DNS/VPN connection to access websites that are blocked on their region
via email.
(English Tutor)
51Talk (March 1 2014- August 2015)
-Working as an Online English Tutor for Chinese nationality. Teaching from basic to
intermediate, specializing in Business English.
Ece Consulting Group (November 26 2013 – February 2 2014)
7th Floor Lepanto Building. Paseo de Roxas, Makati City Philippines
-Working part time as a Face to Face Marketing by handing out flyers on different locations
throughout Manila and getting leads for interested individuals.
1Bro Global Inc. (September 2012 – Present)
Unit 1506 AIC Burgundy Empire Tower, ADB Ave. Ortigas Center Pasig City
-Dealer of 1Bro Global Loading System by Load Central. Selling retail product for setting up a
small loading business to load consumers.
(Game Master – Chat/email support)
Alchemic Dream inc. (June 2011 – September-, avenue de la station, #300
Shawinigan (Quebec) G9N 1V9
Canada
-Worked as a Game Master for online game called DarkFall Online, provide general customer
service, email and chat support also assisting player on their game play.
(Customer Service / Technical Support)
LWS Media Inc. (Aug 2010 – June 2011)
18th floor Antel Global Building J.Vargas, Ortigas Center, Pasig City
-Worked as a Customer Service / Technical Support for TigerDirect.com, CompUSA.com
and CircuitCity.com an online retail store, Provides General Customer service thru
Chat/Email/Phone. Assist customers with the product and services covered by the company
such as computer parts, installations, product inquiries.
(Fraud and Risk Analyst)
SEGA Technical Service Ltd. May 2010 – Aug2010
4th floor Makati Stock Exchange 6767 Ayala Avenue, Makati City
-Worked as a Fraud and Risk Analyst for SEGA Online Gaming under Playtech. Provides
background checking of players and identify whether the player is legit to gamble, also checks
account gaming pattern if player cheats or is doing acts of fraud, process withdrawal for players
within the network.
(Game Retention Coordinator)
SEGA Technical Service Ltd. July 2009 – May2010
4th floor Makati Stock Exchange 6767 Ayala Avenue, Makati City
-Worked as a Game Retention Coordinator for SEGA Online. Provide strategy for players to
keep playing in our Casino, like promotions, events, etc.
(Customer Service Representative)
SEGA Technical Service Ltd. May 2009 – July 2009
4th floor Makati Stock Exchange 6767 Ayala Avenue, Makati City
- Worked as a Customer Service Representative for SEGA Online. Provides General customer
service thru Chat/Email/Phone as well as up-selling for promotions and game troubleshooting.
(Technical Support Executive)
Intelenet Global Solutions Inc. Nov2008 – Feb2009
One World Square, Upper Mckinley, Taguig City
-Worked as a Technical Support Executive for Xbox Console, a Microsoft Gaming product.
Provides general trouble shooting, process repair order for products that are unrepairable.
(Customer Service Representative)
Paragon ICC Sept2007-Nov2008
14th floor tower1 RCBC Plaza, Gen. Gil Puyat cor. Ayala Ave, Makati City
-Worked as Customer Service Representative/Chat Support/Telemarketer for games under
Playtech, an Online Gambling Company. Provides general customer service, payments, offers
bonuses to customers and calls players from Europe and Asia for special promotions.
(Customer Service Representative)
Sykes Asia Inc. Dec2006-Sept2007
17th flr One San Miguel bldg. Shaw Blvd cor. One San Miguel Ave. Ortigas Center,
Mandaluyong City
-Worked as Customer Service Representative for Adobe, a Software Company. Provides
general customer service, payments, product activation and website navigation.
(Customer Service Representative)
ICT Marketing Services Inc. Sept2005-Dec2006C Plaza, Gen Gil Puyat cor. Ayala, Makati
City
-Worked as a Customer Service Representative for GMAC mortgage, a financial company.
Provides assistance for payments, pay off loans, late payments, website navigation and other
home loan inquiries.
(Outbound Sales Representative)
Vision –X Inc. June2005-Sept2005
18th flr tower2 RCBC Plaza Gen Gil Puyat cor. Ayala, Makati City
-Worked as an Outbound Sales Representative for Vonage, an Internet Phone Company.
Selling products to customers all over U.S., offering products and promotions as well as up
selling for customers who already have the product.
Educational Background:
College: 2nd yr Computer Programming
Lyceum of the Philippines-
Secondary: Arellano University-
Personal Goal:
-To share my abilities and have a long term relationship with the company.
Reference:
Jun Teddy Catalo-
Team Leader
Ferdinand De Jesus-
Team Leader
Joseph Zacarias-
Team Manager
