Eubien Jane Suco

Eubien Jane V. Suco VIRTUAL ASSISTANT PROFILE Professional and detail-oriented Virtual Assistant with 5 years of experience supporting businesses in executive assistance, appointment setting, administrative support, sales support, cold calling, data entry, social media management, content creation, and backend operations. Holds a Bachelor of Arts in English and has 3 years of experience teaching English to foreign students, from kids to professionals, strengthening communication and adaptability. Skilled in managing calendars and inboxes, creating Philippines and updating SOPs, improving workflows, coordinating teams, and maintaining accurate records. Strong English communication skills with the ability to interact confidently with clients and teams, and experienced in using a wide range of tools and platforms. Known for being organized, proactive, and reliable, with a strong ability to EDUCATION multitask, meet deadlines, and build positive client relationships. St. Columban College Bachelor of Arts in English PROFESSIONAL WORK EXPERIENCE ESL TEACHER Engoo (Bibo Global Opportunity Inc- Tutored kids in person Taught English as a second language to foreign students from 3 and up. Increased ESL students’ reading levels by integrating online word games. Encouraged a positive and non-threatening environment. Helped students improve grammar and conversational skills through role-playing. Encouraged students to speak English as much as possible. Created and fostered a trusting atmosphere where students felt comfortable and supported. Provided students variety of learning materials with puppets and visual aids. Developed custom lesson plans and materials based on students' proficiency levels and learning objectives. Established strong rapport with students, creating a positive and supportive online learning community. Maintained regular communication with parents and students to address concerns, provide progress updates, and offer additional resources for independent study. Utilized various online platforms and tools to deliver effective virtual lessons. SKILLS Social Media Management Data Entry Scheduling Appointment Setting Cold Calling Marketing Specialist Email Marketing Content Creation Graphic Designing Basic Video Editing CRM Softwares Automatic Dialers Project Management Skip Tracing Lead Generation Calendar Management Customer Service Sales Representative Administrative Task Team Management Trainer Backend Support Sales Support Email Management REAL ESTATE VIRTUAL ASSISTANT (COLD CALLER/MANAGER) Direct Home Buyers & Dessie's Son Real Estate- Present purchase offer to sellers for consideration Negotiate price or other sales terms Compare a property with similar properties that have recently been sold to determine its competitive price. Advise clients on market conditions, prices, mortgages, and other legal matters Created action plan Know and understand the FOUR PILLARS (Traditional and Sandler’s Method) Created CMA reports, newsletters, digital ads and social media posts. Comparables of properties using Popstream and Zillow CRM management Text potential sellers using REI-reply. Created a tour sheet for the client and agent. Generated listing videos Submit the information of customers on the CRM. Updated and maintained client information in the CRM system, ensuring accuracy and completeness. Know how to use batchdialer, calltools, freedomsoft, mojo, vici dial and readymode. Top-notch verbal, written, and interpersonal skills. Excellent phone etiquette. A professional and courteous disposition. Imported data to CRM Organized contacts on the CRM Manage daily functions of the cold calling team, ensuring high performance and achievement of sales objectives. Establish and communicate clear performance targets; monitor team metrics to drive efficiency and results. Deliver ongoing training and coaching to enhance calling techniques and boost sales conversion rates. Develop and implement strategic sales initiatives to consistently surpass weekly, monthly, and quarterly goals. Foster a motivating environment, empowering team members to tackle challenges and recognize individual and team achievements. Compile and present comprehensive performance reports to senior management, highlighting successes and opportunities for growth. SOLAR VIRTUAL ASSISTANT - APPOINTMENT SETTER/TEAM MANAGER CCDOCS & Smart Home Innovations- Recommended products to customers, based on customers' needs and interests. Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders. Executed daily operations of setting an appointment. Recorded time and date of appointment. Telephoned and wrote clients to remind them of appointments. Arranged and directed delivery and installation of products and equipment. Accepting calls from prospective clients as they arise Set weekly goals Build rapport with sellers, listen, solve problems, overcome objections Calling prospective clients using a list of phone numbers provided Schedule consultations between the prospective client and a Sales Representative Attempt to contact prospective clients whom you have been unable to contact Provided information to prospective clients promptly about a company's vision and products. Make outgoing calls to generate qualified appointments for the sales teams Explained the benefits of purchasing the product Assuring customers of the advantages of the product Check the property using Google Maps and Project Sunroof. Ask qualifying questions and book the appointment and save it on CRM. Manage daily functions of the cold calling team, ensuring high performance and achievement of sales objectives. Establish and communicate clear performance targets; monitor team metrics to drive efficiency and results. Deliver ongoing training and coaching to enhance calling techniques and boost sales conversion rates. Develop and implement strategic sales initiatives to consistently surpass weekly, monthly, and quarterly goals. Foster a motivating environment, empowering team members to tackle challenges and recognize individual and team achievements. Compile and present comprehensive performance reports to senior management, highlighting successes and opportunities for growth. GENERAL VIRTUAL ASSISTANT Lead Generation & Social Media Management Get Office Hours- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement. Managed scheduling, emails, and administrative tasks for coaches and clients. Provided customer support and handled inquiries efficiently. Assisted with document preparation and data entry. Coordinated meetings and ensured smooth communication. Conducted email scraping to find and organize leads. Handled email and calendar management, ensuring timely follow-ups. Created newsletters and blogs to engage audiences and provide value. Designed graphics for social media, blogs, and promotional materials. Managed social media accounts (LinkedIn, Instagram, Facebook) to boost online presence. Researched and implemented engagement strategies to increase audience reach. Booked appointments through cold DMs and email outreach, securing meetings with potential clients and leads. Created engaging content for social media, blogs, and newsletters. Edited and produced videos and reels for Instagram, LinkedIn, and Facebook to enhance brand visibility. Created engaging content for various platforms, including Facebook, Instagram, Twitter, and LinkedIn. Managed social media accounts, monitored performance metrics, and analyzed data to refine strategies and improve ROI. Fostered community engagement through timely responses to comments, messages, and user-generated content. Developed content calendars, scheduled posts, and monitored social media channels for trends and opportunities. Conducted competitor analysis and market research to identify best practices and areas for improvement. Generated reports and analyzed performance metrics to track KPIs and inform future strategies. Managed social media advertising campaigns, including budget allocation, targeting, and optimization. VIRTUAL ASSISTANT Administrative Assistant | Backend & Membership Management/Sales Support The Elite Competitors- Membership Management Managed ClickUp daily for onboarding new enrollees (parents, athletes, and coaches), ensuring every item in the onboarding checklist was followed and completed accurately. Verified Kajabi accounts to confirm full program access and resolved login or content access issues immediately. Reviewed ConvertKit automations to ensure all onboarding and follow-up emails were delivered, and fixed any automation errors to avoid gaps in communication. Monitored Project Broadcast for correct tagging of members and verified that automated SMS reminders and updates were successfully sent. Assigned correct podcast access via Hello Audio to ensure members received their specific training content. Maintained accurate and updated records of member status, program access, and communication history for tracking and reporting purposes. Customer & Sales Support Provided live support during eWebinar training sessions for coaches and parents by welcoming attendees, responding to comments, answering questions, and ensuring smooth engagement. Handled email management by organizing, sorting, and replying to customer inquiries promptly, ensuring accurate and empathetic responses. Managed ManyChat by replying to messages, monitoring automation flows, checking trigger functions, and fixing any errors to maintain smooth communication. Delivered real-time chat support through Chatra, answering customer questions immediately and resolving concerns to improve satisfaction. Followed up with participants after training sessions to ensure they had access to all resources and understood the next steps. Escalated technical or account issues to the appropriate team members while providing consistent updates to customers until resolution.