Euary Hutson

Euary Hutson Euclid, OH 44123- A motivated customer service representative seeking a position where my education in customer service, medical office finance, procedures, terminology and HIPAA regulations can be further developed. Authorized to work in the US for any employer Work Experience Account Representative Credit First National Association - Brookpark, OH May 2016 to June 2017 Receives incoming calls from credit card customers and answers their questions about their Firestone credit card account. Centralized Support Representative-NSU Mail Support Team Progressive Insurance - Mayfield, OH July 2015 to October 2015 • • • • Opened, sort and distribute incoming mail from various mail delivery companies Maintain inventory and ordered office supplies as needed Operate office equipment including Fax, printer, and copying machines Copied, create, retrieve and deliver files and documents Loss Assignor Associate Progressive Insurance - Mayfield Village, OH July 2014 to January 2015 • Triaged new claims based on loss assignment criteria and best choice representative recommendations • Utilized the loss assignment database to manage workload. • Recognize potential triaging issues and distinguish between minor and major impact to assignments • Document decisions and variances to claims protocol • Provided timely notification of new claims to claims management for appropriate level of review Claims Support Specialist Associate Progressive Insurance - Mayfield, OH May 2014 to June 2014 • • • • Maintain inventory of office supplies and order as needed Provided administrative assistance including fax, printing, and copying documents Conduct document maintenance, including copying, creation, retrieval and delivery Sort and distribute all incoming mail and packages. Medicare Customer Service Representative Dial America October 2011 to May 2013 • Provided information on general claims support by reviewing, researching, investigating and adjusting claims • Answered claims related questions • Verified eligibility and benefits for customers Customer Service Representative Teletech - Amherst, OH July 2010 to October 2011 • • • • Resolved service issues or billing complaints Determined charges for services requested Collect deposits and payments Arranged payment alternatives for customers Administrative Assistant Martins Catering - Cleveland, OH February 2009 to June 2010 • Provided administrative assistance such as scheduling and event planning for conferences and conventions • Handled billing and reviewed payments for accuracy • Provided customers with information about products and services Medical Secretary Bellaire Medical - Cleveland, OH April 2004 to July 2009 • Created files for incoming and new patients • Discharged charts and audited files to ensure proper documentation enclosed • Processed monthly reports to ensure medical and physician reports were assembled in standard order and filed appropriately Education Certified in Medical Office Professional American National University - Willoughby Hills, OH December 2015 Skills Medical Terminology, Medical Records, Data Entry, Patient Scheduling, Payment Processing Certifications/Licenses National Certified Medical Office Assistant March 2016 to March 2017 perform front office functions such as scheduling, communicating (with healthcare professionals, patients and third party payers), handling medical records, and financial management while maintaining compliance with state and federal regulations. Additional Information COMPUTER SKILLS • Microsoft Office - Access, Excel, PowerPoint, Word (Typing *40-50 wpm)