Ettie Nozi Kubyane

CURRICULUM VITAE OF ETTIE NOZI KUBYANE 80-17th Roosevelt & Selbourne Street, Alexandra, Sandton, Johannesburg- Email:- PERSONAL PROFILE With 3 years of IT experience, I possess a solid foundation in system support, help desk operations, and network administration. My expertise includes delivering exceptional technical support, resolving complex issues, and ensuring seamless network operations. I excel in communication, interpersonal skills, and troubleshooting, with a strong background in IT service management. Proficient in multiple technologies .I’m committed to ongoing learning and professional growth, aiming to leverage my expertise to drive business success and advance my IT career. EDUCATION 2023: Torque IT - National Certificate: IT system development NQF level 5 Life skills Fundamental MS word, Excel, Outlook (intro 2016) Comptia A+ core1 (1101) & core 2 (1102) CP-INT (Introduction to programming) MS-AZ204T00 (Developing solution for Microsoft Azure) MS-AZ220T00 (Microsoft Azure IoT developer) NE-5539 (programming in C#) NE-5530 (programming with HTML, CSS and Java Script) -: Academic Institution of Excellence - National Certificate: IT system support NQF level 5 (Server/Network technician with cyber security) Comptia A+ core1 (1001) & core 2 (1002) Comptia N+ 10-008 Implement and Manage Windows 10 (MD-100) Azure Fundamentals AZ-900 Azure Administrator AZ-204 Personal development Installation, storage and compute with windows 2016 -: National Senior Certificate, Ratlhahana High school Subjects: Geography Life Sciences Physics SKILLS Languages  English (fluent), Setswana & IsiZulu (conversational) Computer literacy  Proficient Microsoft skills including MS Word, Excel, and PowerPoint (Office 365) Customer service  Excellent communication and interpersonal skills  Good organizational and time management skills  Effective investigative and root cause analysis abilities  Excellent time management and organizational abilities  Good complaint handling and emotional intelligence WORK EXPERIENCE- South African Civil Aviation Authority (Junior System Support) Duties  Administration: System Monitoring, Resource allocation, User account Management  Backup and recovery: Restoring files, Configuring OneDrive Backup  Help desk support: Ticket Management, Incident Management, Reporting and Analytics  Active Directory: User and Group Management, Active Directory Security  Virtual private network (VPN) : Troubleshooting and Debugging  Hardware: Cable Management  Installation and upgrade: Operating System installation ,Printer & Software installation  Network trouble-shooting : Wired and wireless network troubleshooting , Analysing Network logs  PC setup, installation and customization  User, group, Computer accounts REFERENCES Pitso Boihang ICT Manager Cell:- Email:- Nyiko Hlungwani IT Technician Cell:- Email:-