Etini Fred Okon

ETINI FRED-OKON- Name: Etini Fred-Okon Summary I’m with a strong background in customer service, front desk administration, community management and brand support, delivering seamless client experiences and efficient daily operations. Proven ability to enhance customer satisfaction, manage high-volume interactions, and support brand growth through effective communication and digital tools. A dept at multitasking, problem-solving, and maintaining professionalism in fast-paced environments. Passionate about contributing to organizational success by combining service excellence with strategic thinking. Experience Sales Representative Tash Ankara | May 2017 Engaged and assisted at least 30 customers daily, identifying needs and recommending suitable products/services to drive sales Consistently met and exceeded monthly sales targets by 10–20% through persuasive communication and product knowledge Built and maintained strong customer relationships, contributing to repeat business and increased customer retention Processed transactions accurately and efficiently, ensuring a smooth customer experience Resolved customer complaints promptly, improving satisfaction and strengthening brand trust Promoted new products and special offers, increasing product visibility and boosting revenue Maintained up-to-date knowledge of products and market trends to provide informed recommendations. Front Desk Officer Ideal Medical Laboratory | August 2018 Welcomed and registered patients daily, ensuring a calm, professional, and patient-friendly environment Managed patient check-in and check-out processes, accurately collecting personal and medical information Scheduled laboratory tests and appointments, optimizing daily workflow and reducing patient wait times Handled incoming calls and inquiries, providing clear information on test procedures, preparation, and results timelines Maintained strict confidentiality of patient records in line with data protection and healthcare standards Processed billing, payments, and documentation with a high level of accuracy and attention to detail Coordinated with laboratory technicians and medical staff to ensure timely patient flow and efficient service delivery Resolved patient concerns and complaints professionally, improving overall patient satisfaction and trust Maintained organized records and filing systems for easy retrieval and compliance with regulatory requirements Virtual Assistant Fredigie Virtual Solutions | Remote | January 2023 Provided comprehensive virtual administrative support, including email management, scheduling, data entry, and client coordination, improving overall workflow efficiency Managed and grew social media accounts across platforms by developing and executing targeted content strategies aligned with brand goals Created, scheduled, and published engaging content (posts, captions, and visuals), increasing audience engagement and online visibility Conducted content planning and strategy development, identifying trends and tailoring content to audience behavior and brand identity Monitored social media performance using analytics tools, adjusting strategies to improve reach, engagement, and conversion rates Responded to customer inquiries and messages across digital platforms, ensuring timely communication and improved customer satisfaction Collaborated with clients to develop brand voice, content direction, and campaign ideas that strengthened brand consistency Assisted in sales and promotional campaigns through digital marketing support, contributing to improved lead generation and brand awareness Maintained organized digital files, content calendars, and reporting systems to ensure smooth project execution Customer service Representative Nutri Health Consult | November 2024 Responded to 40–80+ daily customer inquiries via chat, email, and phone, providing accurate information on health products and orders Resolved customer complaints and order issues promptly, ensuring high satisfaction and retention rates Processed orders, refunds, and replacements with strict attention to detail and accuracy Assisted customers with product selection, usage guidance, and delivery tracking Maintained professional communication while handling sensitive health-related inquiries Collaborated with logistics and fulfillment teams to ensure timely order delivery Recorded and updated customer information in CRM systems to support seamless service delivery Front desk and community manager Negotium plus Services (NYSC PPA) | August 2025 Managed front desk operations, welcoming clients and visitors while maintaining a professional and brand-aligned first impression Handled incoming calls, emails, and inquiries, ensuring timely responses and proper routing to relevant teams Supported client onboarding and coordination between internal teams and account managers Engaged and managed online community interactions across social media platforms, improving audience engagement and brand presence Responded to comments, messages, and inquiries in brand voice, strengthening customer relationships and trust Assisted in planning and scheduling digital content to support marketing campaigns and community growth Monitored audience feedback and reported insights to support content and marketing strategy improvements Maintained organized records, calendars, and communication logs to ensure smooth daily operations Education Bachelor of Arts Lagos State University | Ojo, Lagos State | 2024 OND Heritage Polytechnic | Eket, Akwaibom state | 2019 Certifications LSETF Digital Marketing ALX Virtual Assistant (ALX Africa) Email Marketing Core Skills Customer Service & Client Relations Administrative Support Microsoft Office (Word, Excel, PowerPoint) Google Workspace Social Media Management Sales & Lead Generation Communication & Interpersonal Skills Time Management & Organization Languages English Yoruba Ibibio