Etimbuk Imeh Bassey

I am a highly organized and results driven Remote Administrative Professional, Truck Dispatcher, and Logistics Coordinator with several years of experience supporting logistics, transportation, and tech-driven organizations across the United States and internationally. I specialize in dispatch operations, administrative support, customer communication, and workflow optimization, ensuring smooth day-to-day operations while improving efficiency and profitability.

My professional background includes hands-on experience booking and managing loads using DAT, Sylectus, Truckstop, and broker load boards. I have successfully coordinated drivers, negotiated rates, handled TONU, detention, and lumper requests, and ensured accurate documentation such as carrier packets, rate confirmations, PODs, and BOLs. I am proficient in monitoring driver movement and compliance using Samsara, Motive ELD, Smarthop TMS, and Google Maps, while keeping brokers and internal teams updated on ETAs and load status.

Beyond dispatching, I bring strong administrative and coordination skills. I have supported executives and operations teams by managing emails, schedules, records, reports, and customer communications. I am comfortable handling high-volume calls, resolving customer inquiries, and maintaining strong relationships with brokers, shippers, vendors, and stakeholders. My experience also includes training dispatchers, coordinating subcontractors and equipment, and facilitating weekly operations meetings.

In addition, I have product management experience from my UNDP internship, where I contributed to product development, user research, CRM features, and cross-functional collaboration. This has strengthened my analytical thinking, problem-solving skills, and ability to work with data-driven tools such as Excel, Power BI, Tableau, and project management platforms like ClickUp, Asana, Monday.com, and Trello.

I am detail-oriented, proactive, and reliable in remote work environments. I communicate clearly, meet deadlines consistently, and adapt quickly to new tools and systems. My goal is always to add value by improving processes, reducing operational friction, and helping teams stay organized, efficient, and focused on growth.