Etimbuk Akpan

ETIMBUK AKPAN Project Coordinator | Graphic Designer | Support Specialist 📞(+234)- •-• 🌐 LinkedIn SUMMARY Detail-oriented professional with over 3 years of experience spanning Web3, IT support, management, and design, focused on optimizing processes and delivering high-quality outcomes. I excel at refining systems, enhancing team efficiency, and driving consistent improvement. Targeting management to lead impactful workflows while advancing with technologies like blockchain and AI. WORK EXPERIENCE Project Coordinator (Volunteer), Creative Builders November 2024 - Present Created comprehensive team structure documentation, establishing a living document for project mission, services, team roles, role descriptions, and hierarchy Optimized team communication channels by revamping project Discord Server and Slack workspaces Identified potential pitfalls and bottlenecks, presenting solutions to the team for proactive mitigation Collaborated closely with Founder to execute growth strategies and client acquisition initiatives Leveraged AI tools like Claude and ChatGPT for content brainstorming and ideation Content Manager Assistant, Softailed March 2024 - September 2024 Managed and executed content creation workflow using ClickUp task management system Created, formatted, and managed blog posts within Strapi CMS, ensuring consistent design standards and backend organization. Maintained meticulous attention to detail when formatting specialized content components including text, images, FAQs, pros/cons sections Optimized on-page SEO, adding breadcrumbs, metadata, keywords, and structured titles to enhance search visibility Transformed raw Google Docs content into fully structured, SEO-optimized blog posts, ensuring accuracy and readability Collaborated with content team to ensure timely delivery of published materials Expertly handled digital assets including graphics and images for web publication Applied precise formatting techniques including proper heading hierarchy, text styling, and link implementation Project Coordinator, Dean’s List November 2022 - February 2025 Led and participated in 30+ user feedback sessions for Solana ecosystem projects, developing evaluation frameworks that enhanced product usability Delivered significant value to projects like: Sollinked, Tensor, Backpack, Reader, and Tamperproof, driving growth and refinement Assigned tasks based on team skill sets and tracked progress via Discord, ensuring 100% on-time deliverable completion Managed budgets exceeding $1,000 per session using spreadsheets, allocating funds precisely for payouts, marketing, and coordination Compiled user feedback and stories into polished, client-ready documents, improving project presentation and clarity Designed engaging graphics and infographics for Project updates and marketing campaigns using Canva and SerifDrawPlus Partnered with marketing to execute promotional strategies, growing the Project's reach Crafted high-quality marketing materials and case studies showcasing successful project outcomes Contributor, Web 3.0 May 2022 - Present Created engaging graphic designs for Web3 projects like MeanFi, Burrow Finance, and Armada, enhancing visual branding Delivered high-quality content including technical articles, promotional videos and proposals—across bounties, freelance gigs, and voluntary contributions to blockchain projects Engaged with Solana, Ethereum, and EVM-chain ecosystems, testing protocols, exploring DeFi, NFTs, and dApps, providing feedback to enhance user experience Developed understanding of blockchain concepts including interoperability, decentralization, security, and best practices Analyzed charts, tokenomics, market dynamics, and governance structures through active participation in the ecosystem Content Strategist, Viral Melanin December 2022 - April 2023 Sourced and curated diverse content on Black culture from multiple platforms (TikTok, Twitter, Instagram, YouTube), building a content library of 500+ high-quality videos Developed comprehensive Standard Operating Procedure (SOP) documents for content sourcing, CSV management, and analytics monitoring, creating sustainable processes for team continuity Developed and implemented a comprehensive content categorization system that reduced content selection time by over 40%. Organized content links, titles, and hashtags in a CSV database, streamlining the upload process and reducing processing time by about 23% Analyzed performance metrics using YouTube analytics to optimize content strategy, resulting in a 7% increase in engagement rates Identified emerging trends and audience preferences, creating data-driven content recommendations that improved viewership by over 20% Managed the posting schedule for 280-310 videos monthly across multiple platforms, ensuring consistent brand voice and messaging Drove channel growth from zero to 1,000+ subscribers and over 108,000 views within 5 months through strategic content selection and posting IT Support Specialist Intern, VKS Construction Nigeria Ltd June 2022 - September 2022 Provided IT support for a 50+ member project team, troubleshooting laptops, applications, networks, and peripherals to maintain 85%+ system uptime across multiple sites Diagnosed and resolved complex hardware and software issues Configured and managed wireless access points and network infrastructure, ensuring reliable connectivity Created and managed user accounts via Microsoft Server and Suite, streamlining access for staff Designed an IT ticketing system that cut response times, boosting team efficiency Collaborated with senior IT staff to perform routine system updates and maintenance tasks, ensuring the security and performance of the IT infrastructure Maintained an inventory of 100+ IT assets, tracking purchases, distribution, and maintenance to optimize resource allocation and budget utilization Freelance Content Specialist & Designer, Fiverr November 2021 - Present Delivered professional reviews, comprehensive reports, and well-researched content across diverse topics Managed client relationships across diverse projects, maintaining clear communication channels and consistently meeting deadlines with 100% on-time delivery rate Created custom graphics for various industries including e-commerce, education, and entertainment, demonstrating versatility and adaptability Maintained a 4.9/5 star rating on the platform through exceptional client service and high-quality deliverables Created visual materials that effectively communicated key information, demonstrating adaptability and creative problemsolving skills Electrical Engineering Intern, Digilogue Electric July 2021 - August 2021 Specialized in coupling LiFePO4 batteries for inverter systems for client homes and businesses, ensuring optimal performance and longevity Used multimeters and oscilloscopes to test circuits, measure voltage levels, and verify system performance Assisted in the installation of battery and inverter systems in residential homes Conducted system diagnostics using multimeters, power supplies, and breadboards to ensure circuit functionality Received and responded to front desk electrical issues, implementing proper escalation protocols for complex issues Collaborated with senior technicians to learn about energy storage technologies, electrical components and their applications Documented installation processes and delivered verbal and practical guides for customers, improving their understanding of system operations Ensured compliance with electrical safety standards during installations, minimizing risks and maintaining quality EDUCATION Bachelor of Engineering in Electrical and Information Engineering September 2018 - October 2023 Landmark University Relevant coursework: Electrical Electronics, Information Communication Technology, Control Systems, Introductory Programming, C++ Fundamentals SKILLS & PROFICIENCIES CERTIFICATION(S) Technical Skills Google Project Management Certificate: IT Support & Troubleshooting (Credential ID: PE3CJZZP3JNV) Basic Programming (HTML, CSS, C++, Rust) Graphic Design & Visual Communication Content Management & Strategy Process Efficiency Improvement 6 Courses Dec 25, 2023 Etimbuk Akpan Management Skills Task Assignment & Progress Tracking Budget Management & Resource Allocation Client Relationship Management has successfully completed the online, non-credit Professional Cer tifi ca te Foundations Management of Project Project Initiation: Starting a Successful Project Project Planning: Putting It All Together Project Execution: Running the Project Agile Project Management Capstone: Applying Project Management in the Real W o rld Google Project Management Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects. Time Management & Organization Documentation & Reporting Tools & Applications Project Management: Asana, ClickUp, Notion, Airtable Communication: Discord, Telegram, Slack, Loom Content Management: Strapi, Google Suite Design: Canva, SerifDrawPlus, Image FX, Adobe Express Productivity: Microsoft Suite, Google Suite AI Tools: LLMs (Claude, Chat-GPT, Grok) The online specialization named in this certificate may draw on material from courses taught on-campus, but the included courses are not equivalent to on-campus courses. Participation in this online specialization does not constitute enrollment at this university. This certificate does not confer a University grade, course credit or degree, and it does not verify the identity of the learner. Verify this certificate at: https ://c our s e r a .or g /ve r ify/pr ofe s s ion al-cert/PE3CJZZP3JNV