Etieno Gregory Bassey

Hello there! Welcome to my profile!

Are you looking for a skilled Nurse Virtual Assistant or a proactive Customer Service Specialist to ensure your patients or customers receive top-notch support and care?

When it comes to efficient service, seamless communication, and unmatched professionalism, look no further. With me on board, stress and inefficiencies will be a thing of the past—that’s my superpower!

HERE’S WHY YOU NEED SOMEONE LIKE ME:

🔸️ Prompt and Polite Responses: I provide timely, courteous, and professional replies to patient and customer queries via phone, email, or live chat.

🔸️ Health and Care Coordination: I assist with patient care management, appointment scheduling, and health-related follow-ups to ensure seamless healthcare delivery.

🔸️ Troubleshooting: I effectively resolve customer or patient issues regarding healthcare services, products, or administrative processes.

🔸️ Detailed Documentation: I maintain accurate and detailed records of patient or customer interactions, inquiries, and resolutions.

🔸️ Escalation Handling: For complex or unresolved issues, I escalate to the appropriate department or supervisor for prompt resolution.

🔸️ Industry Knowledge: I stay updated on healthcare protocols, service trends, and products to deliver top-tier support.

🔸️ Complaint Resolution: I swiftly and empathetically address complaints or concerns, ensuring satisfaction and peace of mind.

🔸️ Positive Attitude: I maintain an upbeat and reassuring tone, fostering trust and confidence.

MY SKILLS:

💎 Patient and Customer Relationship Management

💎 Effective Phone, Email, and Chat Support

💎 Appointment Scheduling and Coordination

💎 Medical Documentation and Data Entry

💎 Troubleshooting and Issue Resolution

💎 Call Logging, Reporting, and Record Keeping

💎 Active Listening and Empathy

💎 Communication Etiquette

TOOLS I AM PROFICIENT WITH:

🔸️ Healthcare Tools: Kareo, AdvancedMD, eClinicalWorks, Athenahealth

🔸️ CRM Tools: Salesforce, HubSpot, Zendesk, Zoho CRM

🔸️ Communication Tools: Slack, Zoom, Skype, Microsoft Teams

🔸️ Scheduling Tools: Calendly, Clockify, Time-Doctor

🔸️ Administrative Tools: Microsoft Office Suite, Google Suite

🔸️ Call Management Tools: Dialpad, OpenPhone, RingCentral

🔸️ Documentation Tools: EMRs/EHRs, LogMeIn

I am a dedicated Nurse Virtual Assistant and Customer Service Specialist/Provider, passionate about creating efficient workflows, fostering positive experiences, and delivering exceptional results. Whether you’re managing patients or customers, I’m here to help your business or practice thrive.

Let’s elevate your patient or customer care experience! Send me a message on Hubstaff Talent to get started.