ETIENNE BERTET
SALESFORCE ADMINISTRATOR & PROJECT MANAGER
WHATSAPP: - |-| FRANCE
WWW.SALESFORCE.COM/TRAILBLAZER/EBERTET
SUMMARY
Salesforce Certified Administrator seeking remote Salesforce opportunities in the U.S. market.
Experienced with managing $300K projects, improving system efficiency by 15%, and leading
teams of developers and administrators with Sales Cloud, Service Cloud, Flow Builder, and more.
CERTIFICATIONS
Salesforce Certified Administrator
SKILLS
Salesforce: Sales Cloud, Service Cloud, Flow Builder, Validation Rules, Salesforce Lightning, Reports and Dashboards,
CRM Administration
Code: HTML, CSS, PHP, JavaScript, SOQL, Apex Triggers
Project Management: Planning & Cost Control, Blueprint, Data Architecture Modeling, Risk Matrix, Agile Method,
Kanban, OpenProject, Squash
Other: Adobe Suite, Microsoft Office, Power BI, Power Automate, OVH Platform, ModaLisa, R
WORK EXPERIENCE
SALESFORCE ADMINISTRATOR & PROJECT MANAGER | EKOVYA LYON | 06/2023 - 12/2023
Project Management: configured a $300k Salesforce project, delivered on time and budget, with Blueprint,
planning, cost control, and monthly reports to the Board of Directors.
Data Architecture: designed a system integrating Salesforce, Mulesoft, PowerAutomate, WordPress, and
supervised data migration.
Team Management: managed a team of 8 apprentice Salesforce developers and administrators.
User Training: trained 4 key users and identified opportunities for improvement, resulting in seamless adoption.
Performance: improved time efficiency by 15%.
Change Management: collaborated with stakeholders on change management for Salesforce updates.
Security: supported the IT department in maintaining Salesforce security settings to meet company compliance
standards, and password management.
ENGLISH TEACHER | APOLLO ENGLISH VIETNAM | 06/2024 - 02/2025
75% customer renewal, cross-team coordination (sales, marketing, educational), daily reports.
MEDIA RELATIONS CONSULTANT | GIVEDIRECTLY | 03/2022 - 09/2022
Outbound marketing (250 reporters/month), lead qualification, media strategy, sales process, weekly reports.
LANGUAGES
French | Native
English | Proficient | TOEIC 975/1000 | IELTS 7.5/9
German | Professional
EDUCATION
2024 | THE TEFL ACADEMY | TEFL
2023 | EDUMOTIV | CONSULTANT CRM PROJECT MANAGER
2021 | UNIVERSITY OF LYON | SOCIOLOGY MASTER
2020 | UNIVERSITY OF LYON | BRAND STRATEGY MASTER
SOFT SKILLS
Public Speaking, Active Listening, Time Management, Conflict Resolution, Leadership, Customer Service
SUPERBADGES
Admin Superset, Security Specialist, User Access Specialist, Process Automation Specialist, Business
Administration Specialist, Lightning Experience Reports & Dashboards Specialist
VOLUNTEERING
MOUNTAIN CLUB PRESIDENT | CMED DECINES | 06/2022 - 06/2023
