Ethelgine Vinuya - Rosos

Experienced and with knowledge in technical support, customer service, order and account management, and data entry which are done for call documentation and email communications. Worked with SBC Global Internet Services/2Wire Modem, X-Box, Cricket, T-Mobile, Dell US/UKI as a Tier 1 tech support (email, phone, and chat), and Balsam Hill Retail Store as Chat and Email Supervisor. 

Quality Supervisor for 2 years and helped the program to achieve the no. 1 rank in CSAT. Team Manager for 4 years and launched the UKI email/chat support, Hiring & Retention Specialist and Recruitment Supervisor for 2 years. 

I have fully developed skills that will be able to make one business continuously grow. I have worked for big companies and consistently provided excellence beyond expectations. I always become an asset to the company I am working for.