ETHEL JOYCE M. BOHOLANO
95 D. Aquino St. 5th Avenue West Grace Park, Caloocan City
Contact Numbers: - | - |-
Email:-
Educational Background
Tertiary
:
Asian College of Science and Technology
Associate in Computer Science
300 Doña Emilia Bldg. 10th Ave., Caloocan City-
Secondary
:
Macario B. Asistio Sr. High School
Kaunlaran Village, Caloocan City-
Primary
:
Wawa Elementary School
Navotas Metro Manila-
Work Experience
Customer Service Representative
Advanced Contact Solutions
Malugay St. cor. Sen. Gil Puyat Ave., Makati City
November 2006 - June 2009
Job Description:
• Obtain and register client’s information in the system
• Arrange call interview with our field agents over the phone
• Call the client to verify their understanding about the policy
• Close the deal or reschedule the interview if needed
Customer Service Associate (e-Rep)
Teleperformance, Inc.
Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City
August 2009 - June 2015
Job Description:
• Support customer’s query via chat
• Schedule or modify business conference calls
• Assist customers on managing their online account
• Lead and manage actual conference calls
• Place incoming participants into their respective meetings
• Transcribe information for the client’s Participant List
Employee Service Representative
Automatic Data Processing Philippines, Inc. (ADP Philippines, Inc.)
Glorietta 2 Corporate Center, Palm Drive, Ayala Center, Makati City
May 23, 2016 – October 11, 2019
Job Description:
• Verify customer’s account/information
• Provide step-by-step assistance on portal registration
• Assist customers in resetting their password
• Troubleshoot technical difficulties
• Answer inquiries and customer complains related to payroll, benefits, time and attendance
• Assist customers on how to enroll their health benefits
Personal Data
Age
Birth Date
Birth Place
Civil Status
Religion
Name of Spouse
:
:
:
:
:
:
35
March 2, 1986
Manila
Married
Catholic
Mark A. Boholano
Character Reference
Miguel Marabut
Team Leader
TaskUs
Xentro Mall, Antipolo, Rizal-
Vanessa Joie Cristobal
Workforce Specialist
ADP Philippines, Inc.
Glorietta 2 Corporate Center, Ayala, Makati City-
Michelle Bilon
Manager
ADP Philippines, Inc.
Glorietta 2 Corporate Center, Ayala, Makati City-
