Ethel Grace Villote

I believe that Quality of work, Time management, and communication during project and task are keys to any project's success.

✅Excellent Communication Skills.✅ Superb Time Management. ✅Always Deliver.

🔹I became an all rounder Virtual Assistant for a ton of reasons😁💪

☑️ 8 Years of experience as a Customer Service Representative.

⬡ X-Box ⬡ Visa ⬡ Sprint ⬡ T-mobile ⬡ Convergys 

☑️  Appointment Setter for 1 year, leading a team of 2

⬡ Able to work as an Executive Assistant ⬡ Dialer ⬡ Discord Chatter 

☑️ Canada Healthcare Specialist for over 2 years

⬡ Health and Dental Coverage ⬡ Ontario Medical Association(OMA) Healthcare

☑️Billing Collection

☑️Sales

☑️Retention

☑️Finance

☑️ Chat Support

☑️Call Support

☑️ Back Office

☑️ A Lifetime Commitment to always deliver.

✅Knowledge in:

☑️ Call Handling and Email Support

☑️ Appointment Setting

☑️ Basic GoHighLevel

☑️ Microsoft - Excel, Word, Powerpoint, Outlook

☑️G Suite - Drive, Calendar, Docs, Sheets, Slides, Forms, Sites

☑️Scheduling

☑️Slack

☑️Live Chat

✅Well trained in the following areas:

➡️Customer Service and Support

➡️Business to Business (B2B)

➡️Business to Corporate (B2C)

➡️Live Chat Support

➡️Email/Ticket Management

➡️Virtual Assistant

➡️Web Research

➡️Training/Mentoring

➡️Sales and Telemarketing

➡️Appointment Setting

➡️Healthcare  Support

➡️Healthcare Prior-Authorization

✅Also trained to do and use:

➡️Kixie

➡️GoHighLevel Dialer

➡️Citrix

➡️ Dental Procedure Codes

➡️ Quick Connect

➡️Canva

➡️CapCut

➡️Calendly 

➡️Clickup

My goal is to make a real contribution to your business’s success while continuing to learn and grow in my career. I believe every project should be a win-win experience where both the client and I succeed together.