Ethel Grace Lagartera

CV: ETHEL GRACE DACASIN LAGARTERA Contact Details: #86 Purok 8 Bakakeng Norte Baguio City 2600, Philippines Mobile Number: - Email Address:-Employee SSS #:- Employee TIN:- CAREER OBJECTIVE Learn and discover new and relevant information and practice related to my theoretical learning in life; willing to take challenges and up-to-the-minute opportunities that would widen and augment my knowledge in various areas. Enhance industry presentation, communication proficiency, and talent management. Furthermore, to obtain reasonable compensation quantified to my field of expertise and to develop good working relationship. In turn, this will provide me a better career development and continuous growth. Position: - Quality Management Systems and Internal Control related positions - Human Resources Management, Training and Development related positions - Administrative Officer and related positions - or any position qualified for Availability: Negotiable Expected Package: Negotiable EMPLOYMENT / WORKING EXPERIENCES Employment History:  Handled corporate activities as an overall Administrative and Quality Management Systems Officer; with the following positions respectively at Goshen Land Capital, Inc., Baguio City: Worked as Head, Quality Management Department September 2015 – October 2016 Job Description: General Function 1. Do effective Planning and conceptualization  Set Frameworks, Goals, and Objectives for the whole Department  Establish Policies, Standard Operating Procedures, Regulations and Rules needed by the Division  Do all activities related to strategic and systematic conceptualization  Align Company strategy to department strategy  Convert strategies to specific plans  VMOKRAPISPATRES/Balanced Scorecard  Present strategic plan  Revise and verify strategy until approved for next process 2. Do effective organizing  Introduce direction of the division to team members  Introduce new work methods to be used to accomplish the job  Present all available resources and tools related to the job especially financial resources Ethel Grace Dacasin Lagartera 1 rev-  Provide necessary information regarding strategy set  Orient team members on the provision of their working conditions  Present schedule of activities, timetables, and deadline of tasks 3. Lead team members effectively  Lead and guide strategic plan implementation  Communicate and Coordinate necessary details and changes to team members  Guide and support staff for changes and revisions of set plans  Monitor team member output which includes checking, verifications, input of revisions, and suggestions for improvement of work output  Do Human Resources function 4. Control all aspects under jurisdiction of Department  Ensure consistent implementation of plans and strategies  Ensure strict compliance with policies, systems, and standard operating procedures  Ensure control of decisions and approvals Job Description: Specific Function 1. Implement and review properly the function of Quality Management System and compliance with all regulatory requirements. 2. Oversee the overall operations with the performance and completion of various processes including but not limited to: Complaints, CAPA, non-conforming materials, internal audits and external audits. 3. Oversee in overall operations, as needed, with purchase orders / supplier management, inventory and materials management and the development and maintenance of operations data bases. 4. Monitor, lead and coach the tasks of the Deputy Quality Management Representative 5. Monitor, lead and coach the tasks of the Document Controller Worked as Deputy Quality Management Representative May 2014 – August 2015 Status: Regular in position Job Description 1. 6 Mandatory Procedures  Documentation  Records Management  Internal Audit  Control of Non-conforming Product  Corrective Action  Preventive Action 2. Quality Manual  Draft 3. Process Development  Documentation and submission of processes by the departments  Review the gaps  Implementation 4. Supporting Documents  Review and Reformat of existing Forms, Checklists and Templates  Formulation and deletion of Forms, Checklists and Templates  Implementation 5. System Development 6. 5S and Workplace Organization  Initial Orientation  Manual (draft)  Review and Approval  Implementation 7. Corporate Governance  Document Preparation  Orientation Ethel Grace Dacasin Lagartera 2 rev- Worked as Document Controller December 2013 – May 2014 Status: Regular in position Job Description 1. Expand and implement a comprehensive/hybrid document control system (paper-based and electronic) that functions effectively in a fast-paced environment. 2. Assure that the document control system is maintained in a well-organized manner, is up-todate and is complete at all times and that document retrieval requires minimal effort. 3. Collect, maintain and control files of the latest revision level documentation necessary to assure product quality, proper function of the Quality Management System and compliance with all regulatory requirements. 4. Timely distribution of documentation to all appropriate users as required. 5. Ensure that obsolete documentation is archived and removed from distribution. 6. Manage and control the documentation change process. 7. Assist QA, and in overall operations with the performance and completion of various processes including but not limited to: Complaints, CAPA, non-conforming materials, internal audits and external audits. 8. Assist in overall operations, as needed, with purchase orders / supplier management, inventory and materials management and the development and maintenance of operations data bases. Worked as Employee Relations Specialist February 2013 – November 2013 Status: Regular in position Job Description: 1. Provide updated HR Manual and Code of Conduct 2. Do Communications 3. Facilitate, monitor and coordinate Grievances and Labor Cases 4. Endorse partners for Guidance and Counseling, as needed. 5. Monitor and coordinate Health and Safety concerns for all partners 6. Do Events Management 7. Monitor Performance Evaluations. Issue and record evaluations on a periodic basis. Submit general report to HR Head 8. Monitor and maintain HR Records Worked as Strategic Group Administrative Officer September 2012 – January 2013 Status: Regular in position Job Description: 1. Provides administrative support to Head of Strategic Group who handles Research and Development, Finance, Sales and Marketing, Business Development  Schedule and coordinate appointments, meetings and events, including travel arrangements as necessary.  Transcribe drafts, proofread and revise correspondence, memos, agendas, minutes, and resolutions pertaining to Research and Development, Finance, Sales and Marketing, Business Development.  Prepare relative budgetary needs for the Division. Liquidate pertinent expenses.  Assist with project monitoring and budget tracking.  Exhibit willingness to ensure successful inter-departmental relationships. 2. Prepare for monthly, special and coordination meetings:  Complete the Strategic Group Head’s report, which requires input from all departments and is presented to the CEO.  Provide administrative support for the completion of documentation of Division, special and coordination meeting agenda items.  Provide minutes of all Division, Special and Coordination meetings.  Act as record custodian of meeting minutes, executive level resolutions and administrative documents of the Division  Code updates and other regulated documents (in coordination with QMS). Ethel Grace Dacasin Lagartera 3 rev-  Disseminate information to top and middle management regarding directives from the Strategic Group Head as to changes to documents, policies and procedures, providing clarification as needed. Worked as an Marketing Officer Sales and Marketing Department (Blue Ridge Mountain Project) August 2011 – August 2012 Status: Regular in position (Promoted from Marketing Administrative Assistant Position) Job Description: 1. Define an efficient and effective marketing plan for the project with its timeline and budget of things needed onsite. 2. Monitors the marketing timeline and marketing budget alloted per project assigned. 3. Coordinates and cascades marketing activities and information to respective project directors and vice versa to head office. 4. Coordinates the approved marketing activities discussed by the project teams to the marketing division head. 5. Creates marketing and sales support events within the project whenever it is necessary.  The marketing officer prepares the budget, details and checklists of the their project events  Makes sure that all planned details are implemented during the event  Responsible in securing all the marketing materials after their project events. 6. Responsible in the beautification and easthetics of the site assigned. Creates and implements a plan on how to beautify the project site assigned. 7. Weekly monitors the marketing materials within the site. 8. Weekly taking of construction photos to be submitted to the marketing division head. 9. Prepares weekly report to the project director and a copy furnished to Marketing division head. Worked as an Marketing Administrative Assistant Sales and Marketing Department January 2011 – July 2011 Status: Regular in position (Lateral Transfer from Operations’ Secretary Position) Job Description: 1. Provide timely administrative support to the marketing division; Follow-up on deadlines, and coordination administrative support and general office administration 2. Prepare all relevant documentation for coordination with various company departments; Prepare correspondences, reports, and materials for use of Marketing 3. Receives and coordinates all Marketing appointments and traffic schedules said in a clear and conducive manner 4. Assist in the logistical support at all marketing activities 5. Provides relevant feedback with reference to all marketing activities 6. Secure and inventory all Marketing communication assets and distribute said as requested 7. Responsible for filling all documents in an organized manner; responsible in setting an organized filing system matrix 8. Provide Weekly Status Reports on the activities and accomplishments of the tasks 9. Prepares request for payments to suppliers, request for purchase and do abstract of canvass for requested quotations for needed items 10. Create, transcribe and distribute meeting agenda and minutes 11. Answer telephone calls appropriately 12. Complies and performs other related work and do errands given by superiors 13. Assist in any endeavor that is delegated by a superior officer 14. Helping out other staff members when needed Ethel Grace Dacasin Lagartera 4 rev- Worked as an Operations Secretary Operations Department May 17, 2010 – December 2010 Status: Regular in position Job Description: 1. Performs secretarial and general office works for operations to include but not limited to photocopying, faxing, mailing, and filing 2. Maintain and arranged all operation files and documents for easy access when needed 3. Responsible in monitoring of information flow (incoming and outgoing communication; verbal and written) and maintenance thereof, i.e: up-to-date systematic filing of reports, incoming and outgoing memo and other documents 4. Ensure accurate and timely feedback of all information for operations department 5. Schedule and coordinate operations meetings, appointments, interviews and the like 6. Coordinates with contractors, consultants, and suppliers as well as other departments from time to time 7. Consolidating and collating weekly, monthly reports for submission for perusal of the department when needed 8. Follow-up on deadlines, and coordination administrative support and general office administration 9. Prepare correspondence, reports, and materials for use of Operations 10. Create, transcribe and distribute meeting agenda and minutes 11. Complies and performs other related work and do errands given by superiors 12. Prepare NTP’s, RFA’s, contracts, billings, certifications and the like 13. Make inventory of office supplies and equipment given to operations 14. Prepare request for supplies and equipment needed by the department  Worked as an Academic College Secretary (Office support – Academic Non-teaching Staff) University of the Cordilleras College of Hotel, Restaurant Management & Tourism, Legarda Annex, Baguio City September 16, 2005 – September 29, 2009 Status: Permanent/Regular Job Description: 1. Give support services to the college particularly in the Hotel, Restaurant Management & Tourism department.  Enhance operational efficiency of the college 2. Give assistance to the respective deans & faculty members  Foster coordination among faculty members and deans of other colleges 3. To do office related work (clerical tasks) like encoding, filing & the like.  Maintain an updated filing system for the college in line with the day to day needs and accreditation purposes 4. To be responsible for the incoming and outgoing messages  Monitor incoming and outgoing correspondence for the college and its faculty members for proper dissemination. 5. To offer quality students services.  Provide student satisfaction relating to their expectations, needs and service provided by the school.  Worked as a Registrar Clerk University of the Cordilleras School Registrar, Harrison Road, Baguio City July 1, 2005 – September 15, 2005 (2 ½ months – Lateral Transfer) Status: Contractual  Worked as Store Cashier Barrio Fiesta, Pinoy Hotpot, Bakahan at Manukan Restaurant Baguio Branch, Baguio City June 1 – 30, 2005 (1 month) Status: On-call Ethel Grace Dacasin Lagartera 5 rev-  Worked as a Office Personnel Kubong Sawali Restaurant, Bar & Grill Military Cut – off & SM Baguio Branch, Baguio City October 2004 - May 2005 (7 months) Status: Contractual  Worked as a Customer Contact Associate- Technical Support Client Logic Baguio Branch (Bell South Campaign) EPZA Zone, Loakan Road, Baguio City July 2004 – August 2004  Worked as a Customer Service Assistant (Pioneer) Max's Restaurant, SM Baguio branch, Baguio City December 2003 - May 2004 (6 months) Status: Contractual  Worked as a Telemarketing Acct. Executive Assistant Directories Philippines Corporation PLDT - Piltel Baguio, Baguio City April 2002 - May 2002 (2 months) Status: Summer Job/On-call EDUCATIONAL ATTAINMENT Bachelor of Science in Business Administration-Banking and Finance University of the Cordilleras (formerly Baguio Colleges Foundation) Year 2003 ACCOMPLISHMENT IN PRACTICUM/ ON-THE-JOB TRAINING On-job-training at Philippine Savings Bank-Baguio branch January – April 2003; completed 300 working hours   assisted as an office assistant Ratings: Excellent in performance SKILLS Communication Skills – Good in applying basic rules in grammar and composition having taken 18 units in English courses. Highly exposed to report making and protocols as called for. Have earned 80% average grade in Bachelor’s Thesis Writing Course. Can speak fluently in English and Filipino language. Attended several communication skills training. Computer Skills – Have basic knowledge and skills in Microsoft Office Applications inclusive of MSWord, MS Excel, MS Publisher, MS PowerPoint, MS Visio, MS Project Management as well as with other programs like Photoshop and Fireworks, Adobe Reader, and other relative software and a frequent Internet user. Leadership Skills – Have been an active member and officer of the Junior Finance Executive Society (JFINEX) & Junior Philippine Institute of Accountants (JPIA) during tertiary education, having participated in various leadership seminars and workshops sponsored by the organization. Held supervisory and managerial positions relative to Administrative and Quality Management Systems. Ethel Grace Dacasin Lagartera 6 rev- Interpersonal Skills – Can easily relate to people of different backgrounds and origins given the varied programs in personality development provided by the school through seminars and workshops. CURRENT GROUPS / ORGANIZATIONS LinkedIn Groups ACADEMIC ACTIVITIES – SEMINARS/TRAININGS/WORKSHOPS ATTENDED IN-HOUSE Document and Data Control and Management OUTSOURCE ISO 9001:2015 Foundation Course SGS Academy Philippines Inc. Chino Roces Avenue Makati City, 1231 Philippines January 11, 2016 * Peer Trainer/Speaker GLCI Conference Room, Baguio City February 18, 2015 5S for Office Management and Efficiency Training GLCI Conference Room, Baguio City September 3, 2014 Developing the Balanced Performance Scorecard Ancilla Enterprise and Development Consulting CYA Centrum, Military Cut-off, Kennon Road, Baguio City December 7-8, 2015 FLOAT: Fostering Learning, Opennes and Accountability in our Team; A Leadership Team Development Workshop Ms. Milagrosa D. Lagrosa, OD & Change Mgmt. Consultant G Beach Resort Patar White Beach, Bolinao, Pangasinan December 11-12, 2015 Negaholics GLCI Conference Room, Baguio City July 1, 2014 Business Correspondence: Writing Memos GLCI Conference Room, Baguio City June 4, 2014 Business Writing 101 and Updates on Social Security System People Management Association of the Philippines (PMAP) BBCCC Function Hall, Assumption Road, Baguio City December 5, 2014 Manage Meetings Awareness (Meetings Management) ISO 9001:2008 Quality Management Systems Internal Audit Course SGS Academy Philippines Inc. Chino Roces Avenue Makati City, 1231 Philippines August 26 - 27, 2014 *Peer Trainer/Speaker GLCI Conference Room, Baguio City March 6, 2014 MIS Ticketing Sytem: Software User Orientation GLCI Conference Room, Baguio City February 11, 2014 Technical Workshop Engr. Oscar Flores BBCCC Function Hall, Assumption Road, Baguio City August 20 -22, 2014 Power Dressing, Corporate Make-up & Personal Hygiene GLCI Conference Room, Baguio City January 10, 2014 Root Cause Analysis Daniel A. San Luis GLCI Conference Room, Baguio City March 14, 2014 Records Management Fundamentals Train the Trainer Program Edith Salazar GLCI Conference Room, Baguio City January 15, 2014 *Peer Trainer/Speaker GLCI Conference Room, Baguio City July 26, 2013 Events Planning and Management Workshop GLCI Conference Room, Baguio City December 3, 2011 Ethel Grace Dacasin Lagartera Effective Implementation of Document and Data Control Neville Clark, Philippines Richmonde Hotel, Ortigas January 13, 2014 7 rev- Improving Business Communication Skills GLCI Conference Room, Baguio City September 23, 2011 Building and Property Management Course Raynald N. Bamba Jack's Grand View and Restaurant, Baguio City October 5, 2013 Performance Management Workshop GLCI Conference Room, Baguio City June 11, 2011 Records and Filing Management Business Coach Inc. Greenhills, Makati September 30, 2013 QMS Seminar: Understanding, Documenting and Implementing ISO 9001:2008 QMS Consultant/Maila Santos GLCI Conference Room, Baguio City September 26, 2013 Phone Ethics GLCI Conference Room, Baguio City Designing a Competitive Total Rewards Program People Management Association of the Philippines (PMAP) Citylights Hotel, Baguio City August 17, 2013 Updates on Labor Standards and Procedures People Management Association of the Philippines (PMAP) BBCCC Hall, Baguio City July 24, 2013 GLCI's Quality Management Systems Seminar Roland Malafu, UC QMS Head Jack's Grand View and Restaurant, Baguio City May 11, 2013 Disaster Risk Reduction and Management Council Orientation Fire Safety Seminar and Firefighting Drill Goshen Land Capital Inc., Baguio City August 25-26, 2011 Passport to Excellence: Sales and Marketing Boot Camp Bong Matienzo Hotel Supreme, Magsaysay Ave., Baguio City May 19 – 22, 2011 AWARDS / ACHIEVEMENTS RECEIVED 5-Year Service Awardee Goshen Land Capital, Inc Newtown Plaza Hotel, Baguio City October 2015 College Activity Coordinator – Commendation for Services Rendered Masquerade Ball - Banquet Mgmt & Catering Operations Pines View Hotel, Legarda Road, Baguio City December 2006 College Activity Coordinator – Commendation for Services Rendered Black & White Ball – Banquet Mgmt & Catering Operations Ridgewood Hotel, Lualhati Compound, Baguio City December 16, 2005 Intercollegiate Floral Arrangement Participant 2nd Place - Ikebana Student Division UC - BCF – Theater Hall; 2003 Ethel Grace Dacasin Lagartera 8 rev- Intercollegiate Floral Arrangement Participant 1st Place- Ikebana Student Division UC - BCF – Theater Hall; 2002 Dance Sport Competition - Intercollegiate Division (Latin – 4Dance Category Participant) UC Gymnasium; 2002 Intercollegiate Cheering Competition College Organizer – 3rd Placer (Overall Presentation) UC – Gymnasium; 2002 Academic Scholar (UC – BCFAA & Dean’s List) 1999 – 2002 High School Salutatorian Saint Louis School of Aurora Hill, Baguio City 1999 PERSONAL INFORMATION Birth Date: February 02, 1982 Birth Place: Baguio City Siblings: 4 Civil Status: Single (with 8 year old son – Eaven Schuyler Lagartera) Nationality: Filipino Religious Affiliation: Jehovah’s Witness Height: 5’3” Weight: 50 kgs. Parent’s Name: (Father) Ephraim M. Lagartera – deceased; (Mother) Gloria D. Lagartera CHARACTER REFERENCES - As per request - I CERTIFY THAT THE ABOVE INFORMATION IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE. ETHEL GRACE DACASIN LAGARTERA (sgd) Applicant Ethel Grace Dacasin Lagartera 9 rev-