Ethel Aglanao

ETHEL C. AGLANAO CSR / TSR / VIRTUAL ASSISTANT CONTACT I want to reassure you that I'm a dependable and trustworthy virtual assistant working in the United States for almost 3 years. I have almost 12 years of expertise and excel at giving outstanding customer service in a BPO industry while making sure tasks are finished quickly and with the utmost discretion. By establishing a productive and well-organized atmosphere that prioritizes clients, my special skill set enables me to surpass all customer/client expectations. To guarantee loyalty and development, I settle disputes and cultivate connections. If you would like verification of my references and job history, I can offer it. Ensuring complete /client customer happiness is my top focus. - RELEVANT EXPERIENCE - CHOICE PAIN & REHABILITATION CENTER, LLC Pain management Clinic November 2022 Mount View Way Kalubihan Front desk / Healthcare Virtual Assistant Talamban, Cebu City, Clinical Works and communicates with healthcare providers. Schedule and manage appointments efficiently using EIdentify and qualify potential leads while addressing patient Philippines, 6000 inquiries Collaborate with the office staffs too ensure smooth SKILLS Computer literate, with a working appointment scheduling Maintain detailed records of patient interactions and appointment outcomes Checking the status of prescriptions by calling pharmacies knowledge of Google Sheets and and even legal firms to obtain permission to schedule CANVA software in addition to being Connect with potential patients through professional proficient in Microsoft Word, Outlook, EClinical Works, Elevate, Excel, the KANA tool, and PowerPoint. Competent functioning both individually and in a group. Trustworthy—you can rely on them to patient. outbound calls TELCO CSR / TSR / SME Qualfon Philippines Inc. June 2010 - November 2022 Competent in managing the carrier billing systems of US Cellular, Verizon, AT&T, Sprint, and T-Mobile. Takes calls from clients experiencing problems with their mobile devices (text, picture, and call data). Carries out simple troubleshooting procedures on the gadget. finish tasks on time. Inform customers via outgoing calls that their requested phone number has been activated on their phone. Experience working as a virtual assistant Assigned agents' reports and ensuring client or customer satisfaction Eager to pick up new abilities, go through training, and do practicerelevant study. Offers support and updates for tickets that have escalated. Completes allocated tickets in order to fulfill client requirements. Gets emails on cases that have escalated from carriers, clients, and higher management. Creates escalation tickets in order to fix customer's phones. PART-TIME DATA ENTRY AUGUST 2016 Listening to recordings about Google's most popular search terms. REFERENCE OLIVER BAYADOG Technology Consultant II DXC Technology Mckinley Hills, Taguig City EDUCATION BACKGROUND TERTIARY BACHELOR OF SCIENCE IN COMPUTER SCIENCE UNIVERSITY OF CEBU – BANILAD CAMPUS BANILAD, CEBU CITY (2006 – 2010) -- RHEA KRISTEL TINDUGAN Government Employee SECONDARY TALAMBAN NATIONAL HIGH SCHOOL TALAMBAN, CEBU CITY -) Office of the City Assessor Cebu City Hall, 4th flr., Executive bldg, mc briones, Sto. Nino Cebu City-- JEFFERSON MINOZA Senior Supervisor Maxicare Healthcare Corp 4/F Robinson Cybergate, Fuente Cebu-- ELEMENTARY BANILAD ELEMENTARY SCHOOL BANILAD, CEBU CITY (1997 – 2002)