Estuardo Garcia

Estuardo Garcia

$15/hr
Customer Success Manager / Client Manager / Project Manager
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
36 years old
Location:
Guatemala, Guatemala, Guatemala
Experience:
8 years
Estuardo García Gutiérrez PERSONAL INFORMATION Date of Birth: E-mail: Nationality: Address: Telephone Number: DPI Number: Marital Status: April 6, 1989-Guatemalan 4 Ave “A” 14-89 Zona 13 Lomas de Pamplona (- Married PROFESSIONAL SUMMARY Dependable, bringing management experience and a willingness to take on added responsibilities. A multi-skilled professional with a natural ability to manage different teams (OnSite and Remotely). Enthusiastic team player with a strong work ethic and advanced problem solving skills. Always seeking for continuous process innovations. Extremely results-oriented and proactive in addressing and resolving different type of tasks. High-performing manager with experience within different environments. Passionate for exceeding metrics / goals. Always looking to learn something new. “A day spent without learning something is a day wasted.” – Anonymous EDUCATION Current ESI – School of Management Guatemala, Guatemala Finalizing my Bachelor’s and Master’s Degree in Business Administration. I have gained broad knowledge of the functional areas of a company, and their interconnection, while specializing in a particular area. I have been exposed to a variety of classes in order to allow me to specialize in a specific academic area. I have developed practical managerial skills, communication skills and business decision-making capability. I have been part of incorporate training and practical experience, in the form of case projects, presentations, internships, industrial visits, and interaction with experts from the industry- Sussex County Community College Newton, NJ Earned my Associate’s Degree in Graphic design, developed and improved my skills in computer software like Photoshop, Illustrator, InDesign, Dreamweaver, and Flash. Took some extracurricular courses to learn the basics of programming. 2003 – 2007 High Point Regional High School Wantage, NJ Graduated with six years worth of a foreign language (Spanish and French), took extra computer classes, such as Web Design, Business Administration, Accounting and Computer Apps. EMPLOYMENT HISTORY AUREA Position: Date: Main Responsibilities: Guatemala City, Guatemala Customer Success Manager July 1, 2018 to current - Client Onboarding - Product based training - Sales funneling - Manage client relationships - Develop customer’s loyalty - Product Management & Knowledge - Product Road Mapping - SaaS - Customer Demos - Promote retention - High customer service - Analyze customer’s business - Establish Customer Support practices - Provide Technical and Product support - Salesforce - Improve level of support for Platinum customers (Highest Revenue) - Responsible for delivering special projects VERSATA Position: Date: Main Responsibilities: Guatemala City, Guatemala Platinum Experience Manager July 16, 2015 to June 30, 2018 - Manage customer relationships - Manage professional services meetings - High customer service - Strategic planning for different objectives - Monitor feedback trends in order to maximize improvements - Improve level of support for Platinum customers - Responsible for delivering projects against agreed scope, budget, schedule & customer expectations - Point of contact for escalations - Monitoring project risks - Good conflict management and prioritization skills - Document project requirements and dependencies - Excellent documentation & report writing skills - Demonstrated ability to work with and support cross-functional project teams - Ability to manage multiple projects simultaneously and under pressure - Strong attention to detail and focus on task completion XEROX Position: Date: Main Responsibilities: Guatemala City, Guatemala Virtual Sales Administrator and Sales August 20, 2012 to July 10, 2015 - Manage different teams remotely (installers, sales reps, etc.) - Contact Premium U.S. clients - Analyze customers for more business opportunities - Customer Service Oriented - Manage new awards, renewals, removals, and other processes for our clients - Generate weekly / monthly forecast - Coordinate schedules - Organize, review and design action plans for the account - Team Leader for the DLA federal account - Transition Supervisor for the DLA federal account - Organize and lead all different types of meetings - Process Improvements - Metrics Oriented – 65 calls, 2 sales, 2.5 hours TT SKILLS Sales Business Development Strategic Planning Business Analysis Customer Relationship Management Logistics Management Customer Satisfaction Project Planning Quality Assurance Program Management Data Analysis Business Process Improvement Outsourcing Customer Retention Budgeting Sales Management Salesforce.com SaaS Trainings / Demos Team Leadership Team Management Team Building Excellent communication skills Metrics Oriented Responsible and pro-active PC and MAC Literate (Microsoft Office, Adobe Software and other designing software) COURSES Gathering Account Intelligence Time Management: Planning and Prioritizing Your Time Interpersonal Communication: Communicating Assertively Identifying Your Customers' Expectations Getting Results without Authority: Persuasive Communication (Amongst other business related courses to strengthen my skills) LANGUAGES English 100% - Writing, reading and conversational Spanish 100% - Writing, reading and conversational JOB REFERENCES Carlos Orozco – Manager Xerox Phone Number: (- E-mail:-Luis Pedro Abril – Manager CapGemini Phone Number: (- E-mail:- PERSONAL REFERENCES Silvia de Girón Phone Number: (- E-mail:-Ligia Cordón Phone Number: (- E-mail:-
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