Estuardo García Gutiérrez
PERSONAL INFORMATION
Date of Birth:
E-mail:
Nationality:
Address:
Telephone Number:
DPI Number:
Marital Status:
April 6, 1989-Guatemalan
4 Ave “A” 14-89 Zona 13 Lomas de Pamplona
(-
Married
PROFESSIONAL SUMMARY
Dependable, bringing management experience and a willingness to take on added
responsibilities. A multi-skilled professional with a natural ability to manage different teams (OnSite and Remotely). Enthusiastic team player with a strong work ethic and advanced problem
solving skills. Always seeking for continuous process innovations. Extremely results-oriented
and proactive in addressing and resolving different type of tasks. High-performing manager
with experience within different environments. Passionate for exceeding metrics / goals. Always
looking to learn something new.
“A day spent without learning something is a day wasted.” – Anonymous
EDUCATION
Current
ESI – School of Management
Guatemala, Guatemala
Finalizing my Bachelor’s and Master’s Degree in Business Administration. I have gained broad
knowledge of the functional areas of a company, and their interconnection, while specializing in
a particular area. I have been exposed to a variety of classes in order to allow me to specialize
in a specific academic area. I have developed practical managerial skills, communication skills
and business decision-making capability. I have been part of incorporate training and practical
experience, in the form of case projects, presentations, internships, industrial visits, and
interaction with experts from the industry-
Sussex County Community College
Newton, NJ
Earned my Associate’s Degree in Graphic design, developed and improved my skills in
computer software like Photoshop, Illustrator, InDesign, Dreamweaver, and Flash. Took some
extracurricular courses to learn the basics of programming.
2003 – 2007
High Point Regional High School
Wantage, NJ
Graduated with six years worth of a foreign language (Spanish and French), took extra
computer classes, such as Web Design, Business Administration, Accounting and Computer
Apps.
EMPLOYMENT HISTORY
AUREA
Position:
Date:
Main Responsibilities:
Guatemala City, Guatemala
Customer Success Manager
July 1, 2018 to current
- Client Onboarding
- Product based training
- Sales funneling
- Manage client relationships
- Develop customer’s loyalty
- Product Management & Knowledge
- Product Road Mapping
- SaaS
- Customer Demos
- Promote retention
- High customer service
- Analyze customer’s business
- Establish Customer Support practices
- Provide Technical and Product support
- Salesforce
- Improve level of support for Platinum customers (Highest Revenue)
- Responsible for delivering special projects
VERSATA
Position:
Date:
Main Responsibilities:
Guatemala City, Guatemala
Platinum Experience Manager
July 16, 2015 to June 30, 2018
- Manage customer relationships
- Manage professional services meetings
- High customer service
- Strategic planning for different objectives
- Monitor feedback trends in order to maximize improvements
- Improve level of support for Platinum customers
- Responsible for delivering projects against agreed scope, budget,
schedule &
customer expectations
- Point of contact for escalations
- Monitoring project risks
- Good conflict management and prioritization skills
- Document project requirements and dependencies
- Excellent documentation & report writing skills
- Demonstrated ability to work with and support cross-functional project
teams
- Ability to manage multiple projects simultaneously and under pressure
- Strong attention to detail and focus on task completion
XEROX
Position:
Date:
Main Responsibilities:
Guatemala City, Guatemala
Virtual Sales Administrator and Sales
August 20, 2012 to July 10, 2015
- Manage different teams remotely (installers, sales reps, etc.)
- Contact Premium U.S. clients
- Analyze customers for more business opportunities
- Customer Service Oriented
- Manage new awards, renewals, removals, and other processes for our
clients
- Generate weekly / monthly forecast
- Coordinate schedules
- Organize, review and design action plans for the account
- Team Leader for the DLA federal account
- Transition Supervisor for the DLA federal account
- Organize and lead all different types of meetings
- Process Improvements
- Metrics Oriented – 65 calls, 2 sales, 2.5 hours TT
SKILLS
Sales
Business Development
Strategic Planning
Business Analysis
Customer Relationship Management
Logistics Management
Customer Satisfaction
Project Planning
Quality Assurance
Program Management
Data Analysis
Business Process Improvement
Outsourcing
Customer Retention
Budgeting
Sales Management
Salesforce.com
SaaS
Trainings / Demos
Team Leadership
Team Management
Team Building
Excellent communication skills
Metrics Oriented
Responsible and pro-active
PC and MAC Literate (Microsoft Office,
Adobe Software and other designing
software)
COURSES
Gathering Account Intelligence
Time Management: Planning and Prioritizing Your Time
Interpersonal Communication: Communicating Assertively
Identifying Your Customers' Expectations
Getting Results without Authority: Persuasive Communication
(Amongst other business related courses to strengthen my skills)
LANGUAGES
English 100% - Writing, reading and conversational
Spanish 100% - Writing, reading and conversational
JOB REFERENCES
Carlos Orozco – Manager
Xerox
Phone Number: (-
E-mail:-Luis Pedro Abril – Manager
CapGemini
Phone Number: (-
E-mail:-
PERSONAL REFERENCES
Silvia de Girón
Phone Number: (-
E-mail:-Ligia Cordón
Phone Number: (-
E-mail:-