Estrella Natalia

Estrella Natalia Lead Sales Acquisition --linkedin.com/in/estrella-natalia Tangerang, Indonesia SUMMARY I am a final year student at International University Liaison Indonesia (IULI), majoring in Hotel and Tourism Management. Alongside my studies, I am currently working on my thesis. With more or less 2 years of experience in customer service, my time in the Food and Beverages field, as well as my role as a Lead Sales Acquisition, has shaped me into a fast learner with a vibrant and extremely motivated personality. I am organized and dependable, successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals. EXPERIENCE Lead Sales Acquisition PT Dapur Sehat Indonesia 11/2023 - Present Developed a high-performing sales team through regular training sessions and performance evaluations. Mentored junior sales advisors, sharing best practices and cultivating a supportive team environment. Streamlined the sales process, resulting in higher efficiency and shorter sales cycles. Increased sales revenue by implementing effective sales strategies and building strong customer relationships. Boosted customer satisfaction rates by promptly addressing concerns and providing personalized solutions. Trained and mentored new sales representatives. Customer Service & Sales Admin PT Dapur Sehat Indonesia 05/2022 - 11/2023 Respond to and resolve customer's concerns, issues, and questions Assisted customers with product selection based on their unique requirements while also upselling additional features or services when appropriate. Actively listened to customers' feedback and communicated their needs to the management team, leading to targeted improvements. Handling customer complaints Customer Relations Officer Belajar Teknikal 01/2021 - 01/2022 Respond and resolve customer's concerns, issues and questions Handling input for customers bookings Updating customers database Assisting on Tiktok Live to answer customers questions Assisting on research for the market segmentation Social Media Marketing Internship Arsa Boga Group 01/2020 - 06/2020 Ideate client's social media creative content for Tiktok Handling the script and copywriting for social media creative content Research and execute partnership deals and endorsements with KOL / Influencer for client's brand Assisting in the ideation of branding and marketing strategies for clients 1/2 Room Divison Department Kempinski Hotel Indonesia 07/2018 - 01/2019 Responsible for following the standard operating procedures Providing customer service and answering questions from guests Cleans and sanitizes guest rooms Responsible for the cleanliness and maintenance of the property and work area Shop Assistant Pearla Accessory Shop 04/2016 - 11/2016 Handling the packaging process Handling input for customers' order Assisting in the production process E D U C AT I O N Hotel and Tourism Management International University Liaison Indonesia - Bachelor's Degree 2017 - Present Science Student SMA UPH College - High School Diploma 2013 - 2016 UPHC Festival - Crew & Liaison Officer SKILLS Team Leadership Relationship Building Customer Service Customer Relations Team Management Google Suites Data Management Microsoft Office LANGUAGES English Fluent Bahasa Native 2/2