Estrella Joyce Garcia

I have been working as a customer service/ technical support/sales/billing representative for 8 years now. I am passionate in everything I do and always aims for excellence. Hard work, perseverance and dedication is what makes me achieve my goal. I have dealt with different clients and have been promoted from a CSR/TSR to a subject matter expert and eventually to a team lead position. I have worked for various positions yet I make sure I always learn something new and applies this to enhance my skills. I am equipped with customer service, phone, email and chat support skills. I have extensive training in providing customer service and technical support. I also have basic knowledge about billing and sales. I worked with an e-commerce company as a phone, chat, and email support agent. I also handled return, refunds and replacement process.We are also given side tasks such as reponding to negative product feedback, contacting customers for order issues and processing refunds for returned items.

With my broad experience in customer service and technical support, I am confident that I will be able to fulfill whatever task that will be entrusted to me. My goal is to provide excellent customer service at all times and addressing concerns timely and effectively.