Estherlyn Magbujos
$6/hr
Workforce Analyst | Dialer & WFM Specialist | Real-Time Monitoring | Part-Time Remote
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 39 years old
- Location:
- Batangas, Calabarzon, Philippines
- Experience:
- 20 years
About
Detail-oriented Workforce Analyst with over 10 years of experience in call center operations, workforce management, and dialer systems. Skilled in platforms such as Avaya, Aspect, NICE, and LiveVox, with a strong background in telecommunications, financial, and healthcare accounts.
Proven ability to optimize campaigns, improve service levels, and manage high-volume operations while ensuring compliance and efficiency. Experienced in real-time monitoring, incident management, and reporting.
Currently seeking part-time remote opportunities where I can contribute my analytical skills and operational expertise to improve performance and productivity.
Skills
- Microsoft Excel
- Process Improvement
- Campaign Optimization
- Data Analysis & Reporting
- Call Center Operations
- Workforce Management (WFM)
- Real-Time Analysis (RTA)
- Dialer Management (LiveVox, Avaya, Aspect, NICE, Alvaria)
- Incident Management (INC/MIM)
Languages
