Esther Wanjiku Ntutu

I have a bachelor's degree in Business Administration and have spent the last fourteen years developing my customer-centered skills in various roles. I gained expertise in business development , operations, project management. I have worked as a customer experience specialist at Samsung Electronics' contact center, where I worked for two years. This experience allowed me to excel in providing exceptional customer service, handling high-pressure situations with empathy, ensuring confidentiality, and utilizing MS 365 features proficiently. My passion for IT led me to train new employees in phone etiquette, protocols, and CRM navigation for efficient customer information management.