Esther Wangari Wanjiru

Esther Wanjiru --Experienced and personable customer service professional with a strong background in client relations. Demonstrated proficiency in addressing diverse customer inquiries and cultivating positive connections. Adept at multitasking in demanding settings, employing sound judgment to manage various priorities concurrently. I tackle tasks with enthusiasm and maintain a constant drive for KEY COMPETENCIES Customer Service Data-driven strategic planning Cost-benefit analysis Report writing and presenting Critical thinking skills Excellent communication skills Strong interpersonal skills Proactive and self-motivated Exceptional organizational skills PROFESSIONAL EXPERIENCE Tilvia's Cakes Administrator improvement. Jan 2021 to date Marketing through social media platforms to secure, retain, and increase revenue Taking clients' orders, ensuring all cake details are captured. Creatively make innovative and aesthetically pleasing cakes Listening to customers’ concerns and general feedback. Giving detailed explanations of services offered. Working with a sales team to create better methods to address customer complaints. Reviewing customer accounts and transactions while resolving issues. Prepare and manage the organization’s communication budget. Labuena Construction July2015-Sept 2020 Business Development Manager Planning, organizing, and managing advertising campaigns Identifying and prospecting potential business opportunities Market research and analysis, continuously monitoring industry trends and new marketing activities. Developing proposals for new clients based on their needs and goals. Managing the marketing budgets. Maintaining relationships with clients to ensure long-term business success. Assist clients and third-party partnerships with new opportunities. Prepare business plans and present necessary budgets to management and clients. Keep sales strategies and business plans working effectively. Jan 2006-Dec 2012 Prompt Destination Delivery Receptionist Direct visitors to the appropriate person and office Answer, screen, and forward incoming phone calls Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) Provide basic and accurate information in person and via phone/email Receive, sort, and distribute daily mail/deliveries Order front office supplies and keep an inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying and transcribing EDUCATION & CERTIFICATIONSSKILLS Certificate in Organic Marketing Customer Service Cousera Diploma in Business Management Strategic decision-making Operations Management Graffins College Certificate in Public Relations Budgeting Project coordination Graffins College.