Esther Umaru
Remote Administrative Support Specialist
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EMEA Region UTC +1
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Open to Remote
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LinkedIn
SUMMARY
Detail-oriented and results-driven professional with over 5 years of experience in remote administrative and technical support
roles. Experienced in working across global time zones, ensuring seamless operations and communication for remote teams,
with proven ability to enhance operational efficiency, deliver exceptional customer service, and solve problems through
technology. Seeking a challenging remote role to leverage my skills and contribute to a dynamic team.
SKILLS
Technical Skills
Mac, Microsoft, Linux OS, CRM Software, Troubleshooting
Administrative Skills
Travel Management, Scheduling, Calendar Management, Email Management, Virtual
Assistance
Communication Skills
Written and Verbal Communication, Phone Etiquette, Customer Service
Remote Work
Virtual Assistance, Social Media Management, Administrative Tasks, Operations
Management, Remote Team Collaboration
Others Bookkeeping, Financial Reporting, Problem Solving, Data Research, Team Leadership,
Reliability
Languages
English
EXPERIENCE
REMOTE ADMINISTRATIVE & TECHNICAL SUPPORT SPECIALIST
Dec '22 — Oct '23 TECHLINK GLOBAL INC- OHIO USA
Troubleshot hardware and software issues, resolving 95% within 24 hours.
Increased system uptime by 15% through proactive issue identification and resolution.
Achieved a 95% first-call resolution rate and a 90% customer satisfaction rating.
VIRTUAL ASSISTANT
Aug '22 — Dec '22 TECHLINK GLOBAL INC- OHIO USA
Ohio , United States (Remote)
Managed a high-volume email inbox, responding to over 100 inquiries daily with a 95% satisfaction rate.
Scheduled 50+ meetings weekly, ensuring all parties were well-prepared.
Boosted social media engagement by 25% and followers by 20%.
EXECUTIVE ASSISTANT/RECEPTIONIST
Sep '16 — May '18
H.O.S HOTEL & SUITES
Warri Delta State , Nigeria
Transitioned office to QuickBooks and Online Invoicing.
Coordinated meetings and travel arrangements.
Maintained high standards of customer service and information privacy. Achievements: Enhanced trust between
customers-staff and management in finances and general well being/ safety of the hotel. Ensured customers received a
welcoming reception and top tier service to the company's highest standard. Strict accountability of booked rooms
numbers and company's daily earnings. Accomplishments: Ensured customer safety by maintaining information privacy.
Gained the trust of company's management in financial dealings by reporting fraudulent activities of staffs and suppliers.
Solved complaints of customers without the aid of my manager. Attended to calls and reservation bookings for hotel
suites.
EXECUTIVE SECRETARY Jun '21 — Aug '22 LAGOS STATE LOCAL GOVERNMENT BARIGA
Lagos , Nigeria
Handled confidential information with discretion, reducing file search time by 30%.
Managed call screening and email correspondence, efficiently disseminating crucial information.
Organized seamless travel arrangements for executives. Achievements: Took down record information of law offenders
Scheduled appeal interviews of law offenders with the Chief operating officer of the tax force. Cartered to the needs of my
superiors. Participated in a highly classified investigation concerned with fraud and theft.
ADMINISTRATIVE ASSISTANT
May '18 — May '21
AIKO INSURANCE GROUP
Singapore , Singapore (Remote)
Supported multiple executives with calendar management and meeting coordination.
Streamlined office procedures, increasing productivity and time savings.
Provided customer service to over 500 clients, achieving a 90% satisfaction rate.
EDUCATION
Jan '09 — Jan '13
High School Diploma in Arts and Humanities , Orion Private School, Lagos Nigeria
Lagos, Nigeria Extracurricular Activities:
• Writing: Creative Writing, Technical Writing, Copywriting
•Proofreading: Learned critical ability to proofread and actively scrutinize written content for grammatical errors
•Computer Literacy: Developed basic understanding of computer language, and developed the ability to operate
computer devices
Bachelor of Science (BSc Hons) in Peace Studies and Conflict Resolution, National Open University Nigeria Jan '22 — Apr '26
(GPA: 4.63)
Lagos , Nigeria
Relevant Coursework
•Political Science: Studied political theories, systems of government, and the impact of political decisions on global peace.
•Security Studies: Explored national and international security issues, conflict prevention, and crisis management
strategies.
•Human Relations: Learned about interpersonal skills, conflict resolution techniques, and human resource management.
•Psychology: Studied human behavior, mental processes, and the role of psychology in conflict resolution.
Extracurricular Activities:
- Traders Cooperative Community
•Member of the Peace Club for uniting local traders and settling petty disputes, organizing events and workshops focused
on conflict resolution and peace-building.
- Healthcare Reform, Project Coordinator Assistant
•Volunteered at a local NGO for healthcare reform in West Africa, assisting in community mediation and conflict
resolution programs
Jan '13 — Jan '15
S.S.C.E Certificate in S.S.C.E Certificate, Divine Help College, Lagos Nigeria
Lagos, Nigeria Extracurricular Activities:
•Improved Writing: Creative Writing, Technical Writing, Copywriting
•Improved Proofreading: Learned critical ability to proofread and actively scrutinize written content for grammatical
errors
•Intermediate Computer Literacy: Developed basic understanding of computer language, and developed the ability to
operate computer devices
