Esther Ukanwoke

ESTHER UKANWOKE Lagos State, Nigeria - ----- PROFESSIONAL SUMMARY An accomplished Executive Virtual Assistant with 3 years of experience driving organizational efficiency and optimizing executive workflows. Expert in orchestrating high-level administrative functions, managing complex calendars, and executing mission-critical tasks with precision. Demonstrated ability to handle sensitive communications, lead project coordination, and enhance executive productivity through proactive decision-making and strategic planning. Known for delivering measurable results, fostering seamless operations, and ensuring top-tier support that propels business objectives forward. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SKILLS • • • • • • • Scheduling Travel Itinerary CRM Software Email Management Time Management Administrative Support Automation WORK HISTORY 11/2022 to 03/2024 Virtual Assistant Virtual Assistant • Communication • Software skills- Ms Word, Excel, PowerPoint, Zoom, Google Suite. • Stafing Needs • Lead Generation •• Problem Solving • Attention to Detail 11/2022 to 03/2024 MezFoodie • Managed daily administrative tasks, including email management, scheduling, and setting appointment, ensuring seamless operations for the food business. • Coordinated with vendors and suppliers, securing timely availability of ingredient by actively tracking inventory levels and placing orders as needed • Executed customer orders, collaborating with the kitchen and delivery teams to guarantee prompt and accurate deliveries 01/2021 to 02/2022Virtual Virtual Assistant Assistant 01/2021 to 02/2022 Jessiekenic Electronics • Maintained the customer database, increasing personalized interactions and boosting customer retention by 15% • Coordinated communication with suppliers to ensure timely restocking of over 200 electronic products each month, maintaining a 95% inventory accuracy • Managed daily administrative tasks, including over 100 emails and appointment scheduling, resulting in a 30% improvement in operational efficiency. • Provided prompt and accurate responses to customer inquires across various platforms, achieving a 90% satisfaction rate on product information, services, and technical support 02/2020 to 11/2020Virtual Assistant Virtual Assistant 02/2020 to 11/2020 Mega Mart • Successfully addressed 85% of customer inquiries for the mall’s retail outlets by using knowledge based resources, effective communication, and also problem solving skills through chat, phone and social platforms • Improved response times by 15% by creating pre- written responses for common inquiries, leading to a 10% boost in overall customer satisfaction. • Processed and tracked more than 40 daily online and in store orders, making sure a 90% on time delivery or pickup rate with effective coordination with retailers and delivery services. • Impove customer experience by acting on feedback, leading to service enhancement and contributing to customer loyalty. • Maintained and updated customer and order databases with 95% accuracy, demonstrating great attention to detail and data management skills. EDUCATION 2018 English Lucid Comprehensive School – Anambra State TRAINING AND CERTIFICATIONS Digital Witch Support Community • Lead Genaration • Customer Support/CRM tools • Project Management tools 2018 2024