Esther Udeme Ekpenyong

E S T H E R E K P E NYO N G . V I RT UA L A S S I S TA NT | C U S TO M E R S U P P O R T | D AT A E N T R Y S P E C I A L I S T Uyo, Akwaibom State- |- LANGUAGES OBJECTIVE English Language Ibibio A skilled and versatile Virtual executive assistant with experiences in administrative tasks, project management skills, customer service representative. I'm dedicated to maximizing customer satisfaction, I strive to provide accurate information, solve problems promptly and ensure customer satisfaction. I communicate clearly and concisely, adapting responses to suit the needs and preferences of my Customer. SKILLS -Oganizational skills. -Time management. Good communication -Data Entry/management -Customer Support EXPERIENCE Crystal homes, Uyo. February 20th, 2023 - Till date. Virtual Administrative assistant -Manage calendars, schedule appointments and book viewings for agents and client for various property. -Prepare and edit documents, such as contracts, agreements, and marketing materials. -Assist agents with administrative task like prepare presentation, managing their schedule etc. Spa paragon, Lagos. November 4th, 2021 - August 10th, 2023 Customer care agent (Remote) -Handling payment and billing issues -Assisting the order tracking, cancellation and modifications. Processing returns, refund and exchange of products -Resolving customer complaints and concerns about orders, product and, services -Responding to customer enquiry via email, chats etc. Esteems Productions limited, Uyo. October 13th, 2020 - August 5th, 2021 Data entry specialist -Recording the production quantities, yield and scrap rate of different products -Updating inventory levels, tracking material movement and monitoring stock levels -Entering supply chain vendors information, tracking shipments and updating delivery schedules. Paradise Travels, Lagos March 12th, 2019 - February 6th, 2020 Client Support Analyst (Remote) -Answering customers enquiries via email, phone call and chats. -Trouble shooting travel related issues (e.g. flight delays and cancellation) -Documenting Clients interactions and resolving issues in a CRM system. Darwin travels, Abuja January 6th, 2018 - March 16th, 2019 Email operations manager (Remote) -Write engaging email content, subject lines and CTAs (Call-to- Action). -Scheduling and sending emails via email sending software. -Managing email list, segmenting audiences, and ensuring data accuracy. Precious Seed clinic, Uyo January 8th,2021 - February 10th,2023 Medical Records technician -Collecting, organizing, and maintaining patient health records. -Ensuring all patient information is accurate and up-to-date. -Entering patient information into electronic health records (EHR) systems. Shellor Build-up, Portharcourt. April 26th, 2021 - December 7th, 2021 Project manager -Defining project scope, objectives, and deliverables. -Developing detailed project plans, including timelines, milestones, and resource allocation. -Estimating project costs and preparing budgets. -Identifying potential risks and developing mitigation strategies. Elite hospitality group June 23rd, 2020 - December 19th, 2021 Customer care representative -Answering incoming calls, emails, and chat messages from customers. -Greeting customers in a friendly and professional manner. -Updating and maintaining accurate customer records in the database. -Documenting customer interactions and transactions. EDUCATION University of Uyo Physiology/ Bachelor of Science REFERENCE Dr. Ubom Akpan - Precious Seed clinic, Uyo. Medical Doctor- CERTIFICATIONS -Certificate on “Working as a Virtual Assistant” – Alison Academy -Certificate on “Data Entry Tool and Techniques” – Alison Academy -Certificate on “SEO Foundations” - LinkedIn Learning Certificate on "Professional diploma of virtual executive assistant" - ûdemy -Certificate on "Executive assistant Professional " - MTF. 2023