IKOEDEM ESTHER SAMUEL
Lekki, Lagos, Nigeria
Email:--,-
https://www.linkedin.com/in/mss-esther-ikoedem-
PROFESSIONAL SUMMARY
Customer support-oriented with a strong history of leading high-performance teams to meet and exceed
expectations. Tactical team builder and player committed to enhancing customer service experience.
SKILLS
• Microsoft Office proficiency
• Skilled in multi-tasking
• Customer Service-oriented
• Excellent communication skills
• Innovative skills
WORK EXPERIENCE
FIRST BANK NIGERIA, Ikota, Lagos- CUSTOMER CARE OFFICER
Oct. 2022-Present
• Interact with clients on a daily basis and resolve complaints leading to a 10% increase in customer
experience within a period of 3 weeks in the organisation.
• I review and explain account charges to customers.
• I assist customers who are victims of fraud and theft to freeze accounts on request to prevent further
fraudulent actions on their accounts.
• Assist customers to replace lost debit cards and request for travel cards when needed.
• Check on the status of customers’ accounts and tract payment with the use of Finacle platform.
• Log and record the daily request of customers on the CRM platform.
ESEZOBOR & PARTNERS LAW FIRM, Ikoyi Lagos- CLAIMS EXECUTIVE
Mar.2022- Oct. 2022
• I resolved complex claims-related issues.
• I designed a record-keeping database for the firm.
• I wrote well-detailed demand letters to debtors and communicated with the debtors to aid the recovery
process.
• I performed site visits to the debtor’s premises when necessary.
NAOWA Group of Schools, Enugu- TEACHER (NYSC)
Mar.2021-Feb.2022
• I initiated functional teaching modules which resulted in a 20% increase in the students’ performance.
• I developed the students’ level of understanding through storytelling, demonstration, and Visual learning
methods.
• I created a nurturing and supportive environment that increased the student learning abilities.
Nigerian Maritime and Safety Agency (NIMASA), Port Harcourt – INTERN
Jun.2018– Aug.2018
• I aided the Accounting department to improve their operations and resolve pending issues which led to
excellent customer relations.
• I analysed departmental documents for appropriate distribution and filing.
• I conducted research programs which developed
ACCOMPLISHMENTS
I spearheaded recovery cases for clients in the firm and devised measures that resulted in the recovery of a total
sum of N25,000,000 from the debtors. I also created a database with which recovery activities were recorded.
EDUCATION
Covenant University, Ogun - BSc. Political Science (2:2)
Dec. 2020
Good News Community High School, Akwa-Ibom- WAEC SSCE: 9 Credits
Jun. 2015
VOLUNTARY ACTIVITIES
• I engaged in a sensitization program; thought on Early Child Marriage in Government Secondary School,
Enugu.
• I organized students for drama presentations to enhance extracurricular activities of the students.
CERTIFICATIONS
•MS word certification
•Haptics Basic Digital Skill Certification
• Google Certification
• Certified in Preparing to Manage Human Resources course (University of Minnesota)
• Certified in Sustainable Development in the 21st Century with Ban Ki-moon course.
HOBBIES
• Reading
• Writing
• Traveling
REFERENCES
• Available on request.
