Esther S. Ayoko

E A ESTHER S. AYOKO EXPERIENCE CONTACT --26 Wilcox Drive, Rumuigbo New Layout, Port Harcourt, Rivers 500272 Nigeria PROFESSIONAL SUMMARY Detail-oriented and systematic administrative assistant with a clear talent to read and interpreting different source documents. Highly organized, efficient and hardworking in capturing high volumes of data from physical and digital records. Experienced with text documents and numerical values. DATA ENTRY SPECIALIST Jan 2021 ‐ Apr 2022 Omnitech Inc, Maitama, , Abuja Created, maintained, and entered information into a database. Conducted searches to find needed information, using the internet. Set up and managed paper and electronic filing systems, recorded information, updated paperwork, and maintained documents, such as attendance records, correspondence, or other materials. Analyze data to determine answers to questions from customers. Used computers for various applications, such as database management or word processing. Completed forms in accordance with company procedures. Compiled and interpreted results of tests and analyses. VIRTUAL ASSISTANT Sep 2019 ‐ Dec 2020 Livico ltd, Port Harcourt, Rivers Processed correspondence, documents, and reports to support clerical staff. Conducted searches to find needed information, using the internet. Sought and provided information that helped the company determine its position in the marketplace. Collected and analyzed data on customers' demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Monitored company statistics and followed trends. Maintained calendars and prioritized meeting requests for management. Inputted order information into spreadsheets and created invoices. Answered phone calls and gave information to callers, took messages, and transferred calls to the appropriate individuals. Created dynamic spreadsheets using knowledge of Microsoft Excel SKILLS Administration and management Data entry Microsoft office and Google Suite CRM software Time management Critical thinking Judgement and decision making Service orientated Customer and personal service formulas. DATA ENTRY SPECIALIST Mar 2018 ‐ Aug 2019 Citynet ltd, Enugu, Enugu Verified data inputs against internal quality standards and industry regulations. Upheld company non-disclosure and confidentiality standards, complying with file access policies and procedures. Made photocopies and mailed records to support data collection and project completion. Operated statistical and database management software to facilitate data entry, cross-team collaboration and report compilation. Created comprehensive Excel spreadsheets to organize large datasets. Transferred data from hard copy to computer files and database systems. Entered data by inputting alphabetic and numeric information using established procedures. LANGUAGES Recommended strategies to improve and strengthen job processes for English, Fluent data quality control, retention and disaster recovery. Verified data inputs against internal quality standards and industry regulatory requirements. Typed information and data provided by customers, verifying data AFFILIATIONS Member, Michael Okpara University Alumni Association integrity and completeness for recordkeeping accuracy. Preserved data by regularly performing primary and secondary backups. CUSTOMER SERVICE REPRESENTATIVE Esvico ltd, Port Harcourt, Rivers Jan 2017 ‐ Dec 2017 Resolved customer inquiries, complaints and issues providing insightful solutions. PUBLICATIONS Ifenkwe, G. E., Kalu, E.S. "Poverty Management among Rural Women in Bende Local Government of Abia State". International Journal of Academic Research in Business and Social Sciences. August 2012, Vol. 2, No. 8. ADDITIONAL-INFO Proficient in Microsoft Office, Google Suite, and CRM software COMMUNITY SERVICE Volunteer, Distribution, and administration of oral polio vaccines and treated mosquito nets in the rural communities in Abia State, Nigeria,-. Answered inbound calls to greet and assist customers with various needs and questions. Documented detailed notes in CRM system to track customer interactions. Built strong knowledge of product line to assist customers in selecting products. Opened and closed accounts and processed applications. Handled escalated callers to reach positive outcomes. Offered products and services to meet customers' needs and goals. Shared insights with management regarding member inquiries, concerns and complaints. Resolved product and service issues promptly. Completed sales payments, refunds and exchanges and issued store credit. Provided solutions, recommendations and replacements with empathy and positive feedback. Relayed new and relevant information to customers and followed up on promises. Generated reports, correspondence and documentation for internal and customer use. WEB DATA EXTRACTION SPECIALIST Feb 2015 ‐ Dec 2016 Stathub Inc, Umuahia, Abia Gathered and processed both structured and unstructured data from external and internal sources and prepared it for analysis. Researched web content/business intelligence. Searched for sales leads for clients' businesses. Conducted market research by crawling public data sources. Scraped product data from an e-commerce site for clients' online stores. EDUCATION MASTER OF SCIENCE - RURAL SOCIOLOGY AND DEVELOPMENT 2019 Michael Okpara University, Umudike, Abia Jul