Esther Richard

ESTHER RICHARD ESTHER RICHARD GENERAL/ADMINISTRATIVE VIRTUAL ASSISTANT. --SUMMARY ● Results-driven & detail-oriented individual with a proven track record of optimizing operations, while delivering impeccable, exceptional, & excellent administrative support to C-level executives. ● I thrive in roles that require professionalism, excellence, precision, adaptability, innovation, integrity, and seamless organizational management, as well as the ability to work under pressure in a fast-paced environment. ● Adept at managing complex schedules and tasks, also providing seamless coordination for executives and teams. I excel at both in-office tasks and remote projects with precision, confidentiality, and professionalism. WORK EXPERIENCE Executive Virtual Assistant – Project & Client Support/ClarityBridge Agency | Remote October 2024 – April 2025 Job Description: ● ● ● ● ● ● Provided dedicated executive support to the CEO and project teams, managing high-priority tasks, inbox filtering, and daily calendar coordination using Google Calendar and Calendly. Oversaw project timelines and client deliverables, using Project Management tools to assign tasks, set deadlines, and track completion status. Prepared and formatted client reports, proposals, and meeting presentations using Microsoft Office Suite, Google Workspace, and Canva. Acted as a liaison between the executive team and clients, ensuring timely follow-up, document delivery, and clear communication across channels. Performed light bookkeeping tasks including invoice preparation, expense tracking, and reconciliation using Google Sheets. Schedule travel itineraries, book appointments, and events. Scheduled and attended meetings and took minutes of the meeting. Key Achievements: ● ● ● Streamlined executive scheduling by implementing recurring weekly planning blocks and automating confirmation messages, reducing missed meetings by 95%. Decreased average task turnaround time by 35% by developing a customized project workflow. Supported the successful onboarding of 120+ new clients during the contract period, reducing onboarding time by 60% through a new welcome packet and automated intake system. ADMINISTRATIVE VIRTUAL ASSISTANT/HorizonLink Solutions | Remote March 2024 – October 2024. Job Description: ● ● ● ● ● Provided high-level administrative support to a team of consultants, managing email correspondence, calendar scheduling, and client follow-ups using Google Workspace and Microsoft Outlook. Oversaw daily task management, ensuring project milestones were met on time and with 100% accuracy. Conducted detailed data entry, database maintenance, and created organized filing systems using Google Workspace and Notion for client records, SOPs, and documentation. Handled inbox and communication management, responding to inquiries, drafting professional emails, and escalating time-sensitive matters. Coordinated virtual meetings via Zoom and Google Meet, and Microsoft Teams. Managed appointment scheduling and sending timely reminders. Key Achievements: ● ● ● Reduced scheduling conflicts by 90% through the implementation of a color-coded, streamlined calendar system. Increased team productivity by 40% by introducing daily check-ins and setting up automated reminders using Slack and Asana. Consistently met KPIs related to turnaround time, task completion, and communication accuracy. ADMIN SUPPORT, CLIENT SUPPORT & OPERATIONS VIRTUAL ASSISTANT / REMOTE/ PREMIER SOURCE LLC AUGUST 2023 – FEBRUARY 2024 Job Description: ● Served as the first point of contact for client communication and support, managing live chat, email support, and CRM ticketing systems (Freshdesk & Zendesk). ● Handled document preparation, including drafting invoices, proposals, SOPs, and reports using Google Docs and Canva. ● Provided executive assistance to the operations manager, including travel booking, lead follow-ups, and calendar management. ● Maintained and updated CRM databases, tracked client activity, and provided weekly performance reports and summaries. ● Facilitated onboarding for new clients by preparing welcome packets, setting up folders, and automating intake forms. Key Achievements: ● Reduced client onboarding time by 50% by creating automated welcome workflows. ● Increased client satisfaction ratings from 82% to 95% by streamlining communication protocols and introducing a support ticket escalation process. ● Played a key role in organizing a successful virtual summit with over 300 attendees by coordinating logistics, email campaigns, and technical support. EXECUTIVE ASSISTANT/EMERALD MEDALS NIG LTD ● ● ● ● ● ● ● ● ● August 2018- March 2023 Provided administrative support to senior C-level executives and teams, ensuring seamless day-today operations (95% positive feedback). Managed calendars, prioritized meetings and appointments (using the prioritization matrix), scheduled appointments, and coordinated travel arrangements, achieving a 99% on-time arrival rate. Drafted, edited, and proofread documents, reports, and presentations, increasing productivity by 25%. Developed and maintained databases, spreadsheets, filing systems, and office procedures to optimize workflow, thereby reducing data entry errors by 60%. Coordinated and organized events, meetings, and conferences (quarterly meetings & training) for up to 50+ attendees, including preparing meeting agendas, materials, and taking minutes, resulting in a 92% positive event feedback. Managed and prioritized the Executive emails, Calls, and correspondence. This ensured a 99% timely response, feedback, and follow-ups. Managed and monitored key projects to ensure milestones and deadlines are met. Prepared and edited documents, and conducted research and data for reports and presentations, maintaining high accuracy. Provided customer service and support, resolving 90% of clients' issues & queries on first contact. ● ● ● Acted as a primary point of contact between the Executive and staff, board members, stakeholders, and others Processed expense reports, maintained office supply inventory, and handled purchasing requisitions. Maintained confidential and sensitive information, documents, and contracts, ensuring 100% data security. ADMINISTRATIVE ASSISTANT/DIRO SYSTEMS LIMITED ● ● ● ● ● May 2017- July 2018 Acted as a liaison between employees and executives, enhancing communication flow Organized a structured filing system, reducing document retrieval time by 85%. Scheduled appointments, managed emails, and handled correspondence for the Managing Director. Assisted in event planning and training coordination. Provided administrative support to multiple departments. EDUCATION Renaissance University, Ugbakwa, Enugu State. Bsc. International Relations and History Studies. Second class (upper division). September 2012 – July 2016 KEY SKILLS ● Executive support, calendar Management, Office Administration & organization. ● Customer Service & Client Relations ● Communication & Interpersonal Skills ● ● Project & Task Coordinat, meeting & event planning ● Data Management & Reporting ● Travel Arrangements & Expense Management ● Confidentiality & Discretion ● Resourcefulness & Proactive ● Communication platforms ( Slack, Zoom) ● CRM & Data Management Systems ● Time Management & Problem Solving. ● Project management tools (Asana, Trello) ● Canva & Grammarly Adaptability & attention to detail TECHNICAL SKILLS ● ● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides, Gmail) INTERESTS Research Volunteering Writing Community development LANGUAGES English - Fluent CERTIFICATION Project Management Professional (PMP) 2020 Proficiency in Management (National Institute of Management) 2017 Accelerated Jobberman Soft Skills Training (Jobberman) 2024 Administrative Assistant Training (Allison) 2024 Virtual Assistant Digital Training (ALX ) 2024 IBM Project Management Fundamentals 2025 Basic General Virtual Assistant Skills Training (Wing Academy) 2025