Esther Rejoice Esi Akomatsri

AKOMATSRI REJOICE ESI ESTHER PROFESSIONAL PROFILE Organized and detail-oriented professional with experience in administrative support, customer service, and AI training. Skilled in managing records, coordinating tasks, and communicating effectively in both remote and on-site environments. Reliable, adaptable, and able to work independently to support teams and improve workflow efficiency. TECHNICAL & ADMINISTRATIVE SKILLS Executive & Administrative Support • Calendar and inbox management • Virtual meeting coordination and scheduling • Professional email drafting and correspondence • Report writing and structured documentation • Task tracking and deadline monitoring • Confidential file and records management • Digital document organization and archiving AI Training & Quality Assurance (Remote Experience – Atlas) • AI response evaluation and content review • Data annotation and guideline compliance verification • Performance monitoring and quality reporting • Structured feedback development for content improvement • Accuracy validation of AI-generated outputs • Microsoft Excel tracking and productivity reporting • Remote collaboration with cross-functional teams Customer Service & Front Desk Operations (Mascot Hotel – Dansoman) • Guest relations and first-point-of-contact management • Reservation handling and booking coordination • Check-in and check-out processing • Complaint resolution and service recovery • Payment documentation and record accuracy • Interdepartmental communication and coordination • High-volume phone and inquiry management Digital & Office Tools • Microsoft Word (document formatting & reporting) • Microsoft Excel (data tracking & analysis) • Microsoft PowerPoint (professional presentations) • Electronic Medical Records (EMR/EHR) systems • Email and calendar platforms • Virtual communication tools PROFESSIONAL STRENGTHS • Strong attention to detail • Ability to work independently in remote environments • Multitasking and time management excellence • Professional communication skills • Ethical handling of confidential information • Adaptability in multicultural and fast-paced settings EDUCATION Diploma in Registered General Nursing (RGN) Seventh-Day Nursing and Midwifery Training College Agona-Asamang, Ghana West African Senior School Certificate (WASSCE) – General Arts St. Rose's Senior High School CERTIFICATIONS • Advanced Cardiovascular Life Support (ACLS) • Pediatric Advanced Life Support (PALS) • IV Therapy & Phlebotomy • Electronic Medical Records (EMR/EHR) Training • Mental Health First Aid • CPR & AED • First Aid & Emergency Response LANGUAGES • English – Proficient • Akan – Native Reference Available Upon Request