Esther Peter

ESTHER PETER VIRTUAL ASSISTANT -- SUMMARY Proactive and detail-oriented Virtual Assistant with over 3 years of experience providing high-level administrative and customer support to remote clients. Skilled in handling diverse tasks including calendar management, customer communication, project coordination, and digital organization. Adept at using modern tools to streamline operations and enhance client productivity. Recognized for professionalism, responsiveness, and the ability to manage multiple priorities in fast-paced virtual environments. EDUCATION University Of Calabar B.Ed Education 2022 WORK EXPERIENCE Virtual Assistant Freelancer ● ● ● ● ● Delivered comprehensive virtual support, including scheduling, email and calendar management, travel arrangements, and document preparation. Provided exceptional customer service via email, phone, and chat, ensuring timely resolution of client inquiries and maintaining a positive customer experience. Handled data entry, file organization, and cloud storage management to streamline client operations. Conducted internet research and created reports to support business decision-making and project planning. Managed CRM tools to track client interactions, follow-ups, and feedback, contributing to improved service delivery. Virtual Assistant Stars Agency ● ● ● ● ● Jan 2024 - Till Date Dec 2021 - Nov 2023 Supported day-to-day administrative operations, including managing executive calendars, booking meetings, and organizing virtual files. Assisted with onboarding new clients by preparing documentation, scheduling welcome calls, and guiding them through the setup process. Maintained spreadsheets, tracked project progress, and followed up with stakeholders to ensure the timely completion of tasks. Used tools such as Google Workspace, Trello, and Slack to support efficient remote collaboration. Adapted quickly to shifting priorities and handled multiple client accounts with professionalism and attention to detail. SKILLS - Administrative Support Customer Service & ClientRelations Calendar & Email Management Data Entry & File Organization Internet Research & ReportPreparation -CRM & Project Management Tools (Trello, Asana, ClickUp) -Google Workspace & Microsoft Office -Strong Written & Verbal Communication -Time Management & Multitasking -Confidentiality & Attention to Detail