Esther Patrick Akpan

ESTHER PATRICK AKPAN Email:-| Phone: - | Abuja, Nigeria PROFESSIONAL SUMMARY Aspiring IT Support Specialist currently undergoing hands-on training in ticketing systems such as Zendesk and Freshdesk. Strong background in customer support, data management, and resolving user inquiries in fast-paced environments. Skilled in troubleshooting issues and delivering excellent user experiences. CORE SKILLS • Zendesk, Freshdesk (Beginner) • IT Support & Troubleshooting • Customer Support • Microsoft Office • Data Entry & Documentation • Communication & Problem Solving IT SUPPORT TRAINING (ONGOING) • Learning ticket management with Zendesk & Freshdesk • Practicing issue resolution workflows • Understanding help desk operations (SLA) PROFESSIONAL EXPERIENCE Workshop Assistant – Malaria Consortium (2025) • Supported users and resolved inquiries during training sessions • Managed attendance data with accuracy People & Culture Support – NNPC Ltd -) • Resolved staff inquiries and maintained records • Supported onboarding and internal processes Data Entry Officer – NNPC Ltd (2022) • Maintained and validated data with high accuracy • Supported audits and resolved discrepancies EDUCATION B.Sc Business Administration – ABU Zaria (2024) HND – Akwa Ibom State Polytechnic ND – Akwa Ibom State Polytechnic