Esther Oriah

 ESTHER OSEWOME ORIAH 19, Arifanla Road Akute,Ogun State Tel: - -| Nigeria PROFESSIONAL SUMMARY As a highly skilled Virtual Assistant and analytical professional with a strong mathematical background, eager to contribute to an organization where logical reasoning, data analysis, and structured problem-solving are valued. I am committed to providing outstanding support and promptly addressing any issues to ensure customer satisfaction. With handling a volume of inquiries and managing escalations. I effectively utilize CRM platforms such as Hubspot, Zendesk, Freshdesk and Intercom to streamline communication and enhance interactions with clients and event participants (as applicable). My strong problem-solving capabilities, coupled with excellent communication and multitasking skills, enable me to foster long-term relationships with clients and drive loyalty. I am a goal getter who is dedicated to consistently exceeding expectations by delivering tailored solutions that align with business objectives. CORE COMPETENCIES/SKILL HIGHLIGHTS ●Proficient in the use of LiveChat, Airbnb,, Calendly, Booking.com, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier and other virtual collaboration tools. ●Experienced in performing a wide range of administrative tasks including appointment scheduling, records management phone handling,email management , customer service and data entry. ●Experienced with Google workspace and other collaborative tools like Google Drive, Dropbox, and Onedrive. ●Excellent organizational and time management skills. ●Good communication skills (written and verbal) ●Detail-oriented with a high level of accuracy. ●Teaching/ problem-solving’ ●Ability to prioritize tasks and multitask effectively PROFESSIONAL EXPERIENCES SARMlife Digital School (SDST) Data Analyst (Intern, Group Project) March 2025 – May 2025 Participated in a group data analysis project focused on Sarmlife's internal financial data Cleaned and sorted raw datasets using Excel and Google Sheets Created visual dashboards and charts to interpret key financial metrics Collaborated with teammates to identify insights for budget optimization Presented findings and recommendations to mentors and stakeholders LegalPedia Aug, 2024 – Present Data Entry Specialist, IT Support & Customer Care Specialist ● Transferring Information from one digital system to another ● Respond to customer inquiries via phone, email, chat, or in-person ● Troubleshoot technical issues with hardware, software, and network systems. ● Resolve customer complaints and issues in a timely and professional manner. ● Maintain and update the knowledge base with technical solutions and FAQs. ● Escalate complex technical issues to senior IT staff or management. ● Ensure compliance with company policies, procedures, and industry regulations. Freelance Sept, 2024 - Jan,2025 Data Annotation Specialist ●Annotated large datasets for machine learning applications, ensuring accuracy and consistency. ●Label and annotate data, such as text, images, or audio, to prepare it for use in machine learning models ●Review annotated data to ensure quality and accuracy. ●Develop and maintain annotation guidelines to ensure consistency and quality. ●Ensure annotated data is secure and protected in accordance with company policies. ●Collaborate with data scientists, engineers, and other stakeholders to ensure data meets project requirements. Petel Digital Oct, 2020 -Sept,2021 Financial Secretary ●Managed all financial transactions and obligations for a start-up. ●Processed and disbursed funds efficiently. ●Prepared and presented monthly financial reports ●Assist in preparing for audits and ensuring compliance with audit requirements. ●Communicate financial information to management, employees, and external parties. ● Prepare and present financial reports, including balance sheets, income statements, and cash flow statements. EDUCATION University of Benin, Benin City, Edo State June 2021 B.Ed Mathematics Hortative Comprehensive College, Akute,Ogun State May 2010WAEC (West African Examination Council) TRAINING AND CERTIFICATION •Project Management(SARMlife Digital School)2025 •Digital Marketing (SARMlife Digital School )2025 •Content Creation & Content writing (SARMlife Digital School )2025 •Social Media Management(SARMlife Digital School )2025 •Data Analysis (SARMlife Digital School)2025 •Administrative Support 2025 •In-Demand Technological Skills (Digital Witch Support Community) 2024 •Teacher Registration Council Of Nigeria 2021 AWARDS •Most dedicated student (SARMlife Digital School )2025 •Best Subgroup leader (SARMlife Digital School )2025