Performance driven Sales and Customer Service Professional with over 5 years of demonstrated excellence in transforming customer interactions into lasting business growth. Renowned for exceeding sales goals by 15% year-over-year and driving a 20% surge in brand visibility through strategic promotional campaigns. Adept at cultivating strong client relationships, I leverage data-driven insights and CRM technologies to optimize customer experiences and elevate engagement. With a passion for innovation and continuous improvement, I stay on top of industry trends, delivering tailored solutions that not only meet but exceed customer expectations, propelling both customer loyalty and business success.
CORE COMPETENCIES
Area of Expertise: Sales & Marketing | Customer Service | Executive Assistance | Office Management
Technical Tools: HubSpot | Zoho | Salesforce | Freshdesk | LinkedIn Sales Navigator | Trello | Zendesk | Intercom
Skills: B2B Sales | Product Knowledge & Promotion | Process Optimization | Workflow Management | Upselling & Cross-Selling | Strategic Planning | Global Market Research & Trend Analysis | Account Management | Customer Relationship Management | Business Development | Client Acquisition & Retention | Lead Generation