Esther Ogagaoghene Izoma

ESTHER IZOMA Lagos, Nigeria • - https://www.linkedin.com/in/esther-i-/ •- From starting my career as an Administrative Secretary to advancing through roles such as Administrative Assistant, Executive Assistant, and Research and Data Entry Assistant, I have developed a strong foundation in organization, research, and process improvement. My experience spans multiple industries, allowing me to enhance workflows, manage complex administrative tasks, and contribute to operational efficiency. My diverse background demonstrates my adaptability and ability to deliver impactful results in various professional environments. CORE COMPETENCE      Administrative support, executive assistance, calendar management, and workflow optimization. Research and analysis, data entry and management, process improvement, and documentation. Team collaboration, project coordination, office operations management, and customer service excellence. Confidentiality and data security, time management, multitasking, and problem solving. Written and verbal communication, interpersonal relationship building, event coordination, and Microsoft Office Suite proficiency. PROFESSIONAL SKILLS  Administrative and Organizational Skills: Proficient in managing schedules, coordinating tasks, and maintaining efficient office operations.  Research and Analytical Skills: Skilled in conducting research, analyzing data, and creating detailed reports.  Communication Skills: Strong written and verbal communication abilities, ensuring clarity and professionalism in all interactions.  Time Management: Capable of prioritizing tasks and meeting deadlines in high-pressure environments.  Team Collaboration: Experienced in working collaboratively across teams to achieve common goals.  Process Improvement: Adept at identifying inefficiencies and implementing effective solutions to optimize workflows. KEY ACCOMPLISHMENTS  Great Health Maintenance Initiative For Women Executive Assistant (Feb 2023 - May 2024) o o o o o  Demonstrated exceptional leadership, resulting in an 80% growth rate. Enhanced executive workflow by implementing a new digital calendar system, increasing scheduling efficiency by 25%. Managed logistics for board meetings and events, ensuring timely and smooth execution. Maintained confidentiality and managed sensitive communications, ensuring executive information security. Reduced office supply costs by 15% through strategic vendor negotiation. Tompatani Services Administrative Support/Social Media Manager (Mar 2018 - Jan 2023) o o o Streamlined scheduling processes, improving efficiency by 20%. Enhanced social media engagement, increasing follower count by 30%. Reduced administrative costs by 15% through optimized resource management. Successfully coordinated multiple high-profile events, receiving positive feedback Tweter, Lagos, Nigeria Research and Data Entry Assistant (Feb 2016 - Feb 2018)      Conducted in-depth research to gather and compile data for organizational projects. Entered, verified, and managed large volumes of data with a high degree of accuracy. Assisted in preparing reports and presentations based on collected data. Streamlined data entry processes to improve efficiency and reduce errors. Collaborated with team members to ensure data integrity and support decision-making. Oregon, Lagos, Nigeria Research and Data Entry Assistant (Jan 2013 - Feb 2016)      Collected and analyzed customer feedback to identify trends and areas for improvement. Input and maintained customer and operational data in company databases. Developed and implemented new data management practices to enhance reliability. Assisted in creating data summaries and reports for team and management use. Trained new team members on data entry protocols and software tools. Green World Golden, Delta State, Nigeria Administrative Secretary (May 2009 - Sep 2010 · 1 yr. 5 months)      Processed, typed, edited, and formatted reports and documents for management use. Provided regular reports and updates to management on office activities. Took notes, photocopied, scanned, faxed, and sent emails to support daily operations. Monitored office supplies and managed orders for replacements. Recorded minutes of meetings and distributed them to relevant stakeholders. Skills: Customer Onboarding, Training and Development (HR), Appointment Setting, Outbound Marketing, Telemarketing, Relationship Development, Appointment Scheduling, Customer Experience, Executive Administrative Assistance. EDUCATION/CERTIFICATES    Auchi Polytechnic Auchi Higher National Diploma, Office Technology and Management Delta State Polytechnic Ordinary National Diploma, Secretarial Studies Digital Witch Technical Support