Esther Odunayo

Your day business is often filled with the demands of managing operations, engaging customers, and driving your business forward. I can help.

I can proactively and empathetically handle your customer support, social media interactions, and project management needs, allowing you to focus on the big picture while I take care of the details.

I've got the firm belief that excellent customer service, proactive community engagement, and efficient project management are important, when building a sustainable business. From responding to customer inquiries across multiple platforms to managing your virtual assistant tasks and overseeing projects, I am committed to ensuring smooth operations and seamless communication within your business.

With extensive experience and expertise in the following areas, I can help you streamline processes and elevate your customer experience:

⭐ Customer Service: Handling customer inquiries across multiple channels with professionalism and empathy. Proficient in CRM tools like Zendesk, Zoho Desk, Freshdesk, HubSpot CRM, and Salesforce CRM, I ensure timely and effective issue resolution, promoting customer satisfaction and retention.

⭐Social Media Handling & DM Management: Managing customer interactions on social media platforms with a focus on building relationships and encouraging engagement. I actively monitor and respond to direct messages and comments, ensuring timely responses that maintain a positive brand image.

⭐ Community Management & Posts Engagement: Building and nurturing online communities through regular content posting, responding to comments, and engaging with followers. I use strategic approaches to foster brand loyalty and increase community participation.

⭐ Project Management: Overseeing projects from inception to completion, ensuring deadlines are met and goals are achieved. I am skilled in project management tools like Asana, Monday.com, Trello, and Slack, which enable me to manage tasks, track progress, and collaborate with team members effectively.

⭐ Virtual Assistant Support: Providing administrative support with tasks like scheduling meetings, managing emails, preparing presentations, and handling day-to-day office needs. I am proficient in productivity tools like Microsoft Office Suite, Google Workspace, and Canva (for basic designs and presentations).

⭐ Lead Generation: Using tools like Apollo.ai and Lemlist to generate quality leads and build customer pipelines that can lead to business growth.

⭐ Scheduling & Coordination: Managing appointments and coordinating calendars with tools like Calendly, Picktime, and Google Calendar, ensuring smooth scheduling and minimal disruptions.

⭐ Booking Management: Managing bookings for platforms such as Airbnb and other booking websites, handling inquiries, and ensuring accurate reservation management.

Furthermore, I am enthusiastic about bringing my dedication and can-do spirit to your team. Whether it’s engaging with your community, managing customer service tasks, or streamlining your project workflow, I am committed to providing personalized support that drives growth, builds relationships, and supports your business goals.

📌 PS: If you need a selfless VA who can close sales and take ownership of the business' progress, then click the INVITE BUTTON or simply "HIRE" and let’s connect to make your business operations more efficient and your customer experience top-notch!