ESTHER ODOKO
VIRTUAL ASSISTANT | WEB ADMINISTRATOR
CONTACT
SUMMARY
Highly talented virtual assistant and web administrator able to
LAGOS, NIGERIA
analyze complex situations and proffer solutions. Proficiency spans
across a wide range of responsibilities, including but not limited to
EDUCATION
BACHELOR OF ARTS EDUCATION
University of Nigeria, Nsukka
November 2010
calendar management, website maintenance, email correspondence,
email automation, data entry, and document preparation.
WORK EXPERIENCE
WEB ADMINISTRATOR | EXECUTIVE ADMINISTRATOR
Instructor Home INC. GA. USA
CERTIFICATES
Data Entry & Tech Support
Instructor Home Inc. USA
June 2024
Data Analyst
Instructor Home Inc. USA
August 2023
Technical Support Fundamentals
Coursera- Google
May 2022
Jan 2023 - Present
Regularly backup website files, databases, and other critical
data.
Provide technical support to users experiencing issues with the
website.
Regularly update and maintain website content to ensure
accuracy, relevance, and freshness.
Monitor website performance and optimize loading speed,
responsiveness, and overall user experience.
Collaborate with internal teams, external vendors, and
stakeholders to coordinate website projects, implement new
features, and address feedback or requests.
EXECUTIVE VIRTUAL ASSISTANT
Xandria Consulting USA
SKILLS
Microsoft 365; Excel, Word, PowerPoint
Salesforce, Zendesk
Trello, Jira
Email Automation
Web Management; WordPress, Wix
SharePoint
Logo & Presentation; Canva, Adobe
QuickBooks, Payroll & HRIS
Strong Communication
Backup, Restore & Maintenance
Search Engine Optimization
Data Visualization
March 2015 - November 2022
Managed appointments, calendars, schedules and customers’
orders.
Managed and automated emails, handled feedbacks, organized
and maintained company files, invoices and data entry.
Handled large volume ticketing in a fast paced environment to
provide technical support.
Used Search Engine Optimizations to get the company’s website
to rank higher on search engines.
EXECUTIVE ADMINISTRATOR
Lekki Gardens Estate Limited, Lagos Nigeria
May 2013 - December 2014
Gathered feedback from clients regarding products, services, and
overall experience to identify areas for improvement and
innovation.
Conducted market research and analysis to identify trends,
opportunities, and competitive threats.
Developed and implement sales strategies to increase profit.
