Esther Odinaka Nwankwo

A highly proactive and detail-oriented Virtual Assistant and customer service advocate with 3 years of hands-on experience.

I possess high web research, organisation and administrative skills with excellent analytical and problem-solving skills, working with a positive enthusiastic attitude and a strong ability to work with minimal or no supervision.

My previous work experience includes:

• General administrative work
• Project management
• Facebook, Twitter and Instagram management
• Customer service and care via phone, email and chat
• Order process
• Pinterest, Canva and Figma
• Troubleshooting
• Experience with Intercom, Zendesk, Helpdesk, Trello, etc.

I am proficient in the use of CRM tools, Google suite, Microsoft office, Collaboration tools like Slack, Team, etc, and Cloud services and I can easily adapt to new technology if the need arises for the job.

Over the years, I have provided exceptional support and ensured projects are completed on time with a 90% success rate. I strive in fast-paced virtual environments following established procedures and practices to exceed all expectations.

I am organised, and reliable and can quickly and independently become accustomed to new areas of duties thereby handling assigned tasks efficiently and competently.

I look forward to working with you.