.
ODIAKA ESTHER NGOZI
Financial Analyst
Lagos,23401
-, -
https://www.linkedin.com/in/esther-odiaka813b821b0/
DOB
20th August 1994
-
Emerging financial professional ready to develop career foundation with expanding operation. Dedicated to keeping
records accurate and controls tight to meet all business needs. Familiar with managing schedules, directing teams and
overseeing closing processes. Well-versed in GAAP, ledger updates and report writing. Exceptional interpersonal,
communication and multitasking abilities.
Skills
Financial Management
Book Keeping
Administration
Account reconciliation specialist
Team management
Technical support
Team player
Problem solving
Customer Care
Technical Support
Ms Office Suite
Work History-
Strategic Account Manager
AUTHORITY WIT (REMOTE)
.
Regularly organized webinars, Zoom calls and meetings for clients.
Managed client accounts such as client websites.
Drafting and creating of briefs weekly news letter and articles.
Received and resolved complaints and issues regarding client accounts.
Acted as an intermediate between a client and the company.
.
-
Accounting Assistant.
FINEPRO MANUFACTURING LIMITED
Regularly checked and balance transactions
Assisted in rendering top notch services to client and potential clients.
-
Provided an efficient workspace for accounting resolutions.
Communicated with customers via phone and email to confirm deliveries and respond
to inquiries.
Emerged as one of the best employee in a short term.
Assisted in client's financial analysis review and achieved an appreciation letter for an
excellent customer service.
NATIONAL YOUTH SERVICE
Office Of The Secretary, Ministry Of Finance
General book-keeping and updating records & files
Organized meetings and appointments
Maintaining Schedules.
keeping track of the daily activities via the CCTV Operation Room
Delivered top-notch administrative support to office staff, promoting excellence in
office operations.
Produced accurate office files, updated spreadsheets and crafted presentations to
support executives and boost team efficiency.
Coordinated domestic and international travel arrangements, including booking
airfare, hotel and ground transportation.
Detected errors and dangers that might pose a threat in the affairs of the ministry.
Sorted, opened and routed incoming correspondence and deliveries to help the
senior administration officer respond quickly to business and customer requirement.
-
Customer care representative
TESMOS VENTURE NIG LTD
Overseeing communications and resolving issues of customers.
Ensuring customers satisfaction and providing technical support.
Diligent response to customer’s inquiries and proffering solutions.
Coordinated timely responses to online customer communication and researched
complex issues.
Defused customer concerns with exceptional conflict and problem resolution skills.
Evaluated customer information to explore issues, develop potential solutions and
maintain high-quality service.
Educated customers on promotions to enhance sales.
Achieved long-term business objectives by analyzing customer feedback for
process improvements.
.
.
Education-
Bachelor of Science (Hons.): Banking and Finance
University of Port Harcourt, Rivers State (Second Class Upper Division)
-
WASSCE
Spring Board College, Lagos
-
Professional Certification and Recognition
Human Resource Management And Customer Relationship (SANSVID-M)
Health And Safety Environment (SANSVID-M)
Information And Communication Technology Essentials (SANSVID-M)
Project Management (SANSVID-M)
Languages
English
Yoruba
.
