ESTHER OBIANUJU
EXECUTIVE ASSISTANT & OPERATIONS SUPPORT
PROFILE
Highly organized and proactive Executive Assistant and Operations Specialist with hands-on experience
supporting founders and small teams in managing daily operations, communication, and task
coordination. Skilled at structuring workflows, streamlining administrative systems, and maintaining calm
in fast-paced environments. Proficient in tools such as Google Workspace, Microsoft Office Suite,
Notion, ClickUp, Monday.com, Slack, and ChatGPT, with a proven ability to manage schedules, optimize
productivity, and ensure seamless team collaboration. Recognized for clear communication, operational
leadership, and a solution-oriented approach that helps business owners stay focused on growth, not
chaos.
AREAS OF EXPERTISE
●
●
●
●
●
●
●
●
●
●
●
●
●
Executive & Administrative Support
Operations Coordination & Task Management
Email, Calendar & Workflow Management
Client Communication & Relationship Building
Document Preparation & Proposal Writing
Project & Team Coordination
Bookkeeping & Expense Tracking
Research, Reporting & Data Management
System Optimization & Process Improvement
Confidentiality & Professional Integrity
AI Tools for Productivity (ChatGPT, Notion AI, Canva AI)
Software: ClickUp, Monday.com, Slack, Zoho CRM, Trello, Canva
Asana, Zapier, High Level
WORK EXPERIENCE
Executive Virtual Assistant – Ariesphere Inc., Abuja, Nigeria
September 2024 – Present
● Manage the founder’s calendar, inbox, and travel schedule, handling 50+ emails and meetings
weekly and improving scheduling efficiency by 40%.
● Oversee administrative workflows, document preparation, and client communication across 6+
active projects, maintaining a 2% error rate in documentation.
● Coordinate portfolio and proposal creation, as well as Upwork account setup and optimization for
multiple clients, securing an average of 6+ new contracts monthly.
● Write and design professional, ATS-compliant resumes, having created 50+ documents that
enhanced client visibility and hiring success.
● Maintain accurate expense records and financial tracking, reducing month-end reconciliation
discrepancies by 35%.
● Develop and manage a task management system that boosts team completion rates from 70% to
90% within 8 weeks.
● Organize client workflows, optimize administrative systems, and implement structured
accountability processes that improve overall project delivery timeliness by 50%.
Virtual Assistant – Freelancer (Remote)
September 2022 – Present
● Provide full administrative support to business owners, including scheduling, inbox management,
and data organization.
● Develop and manage project tracking systems using Notion, Google Sheets, and ClickUp to
ensure task accountability.
● Handle vendor and client communication with attention to professionalism and promptness.
● Support hiring and onboarding processes for small teams, including training and documentation.
● Improve workflow structure by introducing routine check-ins, clear deadlines, and efficient
collaboration systems.
Administrative & Operations Manager – Royal Technical Products Ltd., Lagos, Nigeria
May 2021 – April 2024
● Supervised all administrative and operational activities, ensuring 100% coordination between
internal teams, suppliers, and clients.
● Managed and responded to an average of 50+ client inquiries weekly, processed purchase orders,
and maintained accurate sales documentation for over 200 active customers.
● Prepared and formatted 100+ official documents, quotations, and presentations that supported
sales negotiations and improved client engagement by 25%.
● Oversaw logistics and delivery operations, coordinating with drivers and dispatch partners to
ensure 98% on-time delivery of tools and machinery.
● Maintained up-to-date inventory and delivery records, reducing stock discrepancies by 30% and
improving order accuracy.
● Handled company communication channels, including calls and emails, maintaining a 95% client
satisfaction rate through clear, professional interactions.
● Led improvements in administrative systems and record-keeping processes, enhancing
operational efficiency by 40% and reducing turnaround time on orders.
EDUCATION
Bachelor of Science in Public Administration – 2025
University of Lagos, Lagos, Nigeria
CERTIFICATIONS
● Prompting Essentials – Coursera (2025)
● Cloud Computing - Digital Witch Support (2025)
● Professional Diploma in Executive Assistant - Udemy (2024)
● Introduction to Prompt Engineering – LinkedIn Learning (2024)
● Virtual Assistant Training Program – ALX (2022)
● IT Support Specialist – Digital Witch Support (2022)
Key Achievements
● Streamlined administrative systems, which improved operational efficiency by 30%.
● Designed and implemented a task-tracking system that reduced project delays by 45%.
● Created professional proposals and client documents that increased client success/engagement
rates by 25%.
● Achieved and maintained 95%+ client satisfaction ratings across all accounts for 12+ months.
● Introduced automated follow-up workflows using AI tools that cut response time by 50%.
● Managed calendar, inbox, and team communications that freed up 6+ hours weekly for leadership
focus.
● Trained and onboarded 3+ new team members in operations and admin processes, resulting in
20% faster integration time.
