Esther Nyoike

ESTHER NYOIKE ADMINSTRATIVE VIRTUAL ASSISTANT mailto-| - Portfolio: https://esther-nyoike-virtual-assistant.my.canva.site/ PROFESSIONAL SUMMARY Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decisionmaking skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. SKILLS • Customer service • Time management • Multitasking and organization • File organization • Travel planning • Excellent communication WORK HISTORY Virtual Administrative Assistant | Freelancer - Remote • • • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives Streamlined office processes with effective email management, resulting in better communication and faster response times Optimized time management for executives with diligent appointment scheduling to ensure punctuality to important commitments Administrative Assistant | The Clarion Hotel - Nairobi, Kenya • • • 09/2023 - 08/2024 03/2021 - 06/2023 Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents EDUCATION Zetech University - Ruiru Bachelor in Business Administration 05/2014 - 12/2018 CERTIFICATIONS Alison Customer Relationship Management Alison Data Entry Tools and Techniques Alison Sales Prospecting and Lead Generation Generation Programme Kenya Freelance-Admin Support Work LANGUAGES English: C2 Proficient