Esther Nwankwo
Performance-oriented Operations Manager
Remote (UTC +1)| Global Teams | Portfolio
Performance-oriented Operations Manager with 5+ years of experience designing, optimizing,
and managing high-performance business systems. I specialize in building scalable workflows,
CRM infrastructures, and automation systems that eliminate inefficiencies, increase revenue
visibility, and improve team productivity. I’ve helped businesses reduce process bottlenecks by
up to 40%, improve turnaround times, and create structured systems that support sustainable
growth.
AREA OF EXPERTISE
● Operations Strategy
● Process Improvement
● Business Process Optimization
● SOP Development
● Systems Implementation
● Workflow Automation
● KPI Tracking & Reporting
● Staff Training & Onboarding
● Performance Management
● Budget Oversight
● Vendor Management
● Team Leadership
● Operational Planning
● CRM Administration
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Strategic Planning
Compliance Monitoring
Productivity Improvement
Cost Control
Resource Management
Quality Control
Inventory Management
Communication Strategy
Microsoft Excel (Pivot Tables,
VLOOKUP)
● Cross-functional Coordination
● Forecasting & Analysis
PROFESSIONAL WORK EXPERIENCE
Operations Manager
Les Socialetes | Influencer Marketing Agency |Canada, Remote | Feb. 2024 - April 2025
● Streamlined internal workflows in Asana and campaign operations, reducing turnaround time
by 40% and enabling the team to manage 2x more campaigns per month without increasing
headcount.
● Oversaw influencer outreach and onboarding, securing 150+ influencer partnerships that
contributed to a 70% increase in brand reach and 35% growth in engagement rates for
clients
Operations Manager
Lumifi | Digital Marketing Agency |USA, Remote | June 2025 - Jan 2026
Implemented structured workflows in ClickUp, reducing project delays by 40% and improving
team task accountability and collaboration.
● Implemented automation tools (ClickUp, Zapier) and standardized SOPs, cutting internal task
handoff errors by 70% and saving over 30 hours per week in operational overhead
● Streamlined the client onboarding process by creating a centralized intake system and
automated workflows (using tools like ClickUp and Typeform), reducing onboarding time
from 3 days to 10 minutes
CRM Manager
Baltimore Village Property Management LLC |USA, Remote| April 2021 - April 2024
● Identified and qualified potential leads through online research, social media platforms, and
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targeted marketing campaigns, contributing to increased client acquisition by 40%
Efficiently managed client relationships using CRM systems by updating client records,
tracking lead statuses, and ensuring timely follow-ups to nurture and convert leads
Designed eye-catching graphics for social media
Created engaging reels to showcase properties
Organized and managed professional correspondence by responding to emails, scheduling
appointments
Developed and maintained organized database systems to track property details, client
information, and transaction records
EDUCATION
BSc Economics | Nnamdi Azikiwe University
PROFESSIONAL CERTIFICATIONS
● Agile Project Management: Google
● Foundations of Project Management: Google
● Customer Relationship Management: Cousera
ADDITIONALSKILLS: Zapier, Make.com, Google Suite, Microsoft Suite, Slack, Hubspot,
GHL, Miro, Lucidchart, Data Analysis
