Esther Nkechinyere Chimeziri

ESTHER NKECHINYERE CHIMEZIRI Nigeria | Zone D-13 Karu Village Ext., Karu, Abuja | Phone: - | Email:-| LinkedIn: linkedin.com/in/esther-chimeziri-b20b4965 PROFESSIONAL SUMMARY Highly motivated and results-driven professional with a proven track record in Business Development, Customer Relations, Administrative and Virtual Assistance, Marketing, and Finance. Known for providing exceptional service to clients, identifying and implementing sustainable solutions, and achieving organizational goals. A strong team player with multi-sector experience and a passion for organizational excellence. EDUCATION & CERTIFICATIONS • Amadeus Learning Institute – Certificate of Completion, Reservation Essentials (Graphic), May–June 2025 • Florence Academy – Certificates in Pathway to Care Programs (Modules B, C, D), June 2024 • African Leadership University – ALX (Online) – Diploma in Virtual and Office Assistant, June 2022 – September 2023 • Institute of Strategic Management Nigeria – Associate Membership, June 2009 – June 2010 • National Youth Service Corps Discharge Certificate June 2010 • Anambra State University, Uli, Anambra State – BSc in Business Administration and Management, April 2004 – June 2008 • Saint Joseph's Secondary School – WASSCE (West African Senior School Certificate Examination), September 2003 – June 2007 PROFESSIONAL EXPERIENCE • Business Development Manager SATMAZ Travel Agency Nig. Ltd. | Feb 2023 – Jan 2025 - Identified new business opportunities and strategic partnerships. - Researched prospective clients and performed due diligence. - Coordinated business development and marketing teams. - Managed ticketing operations and responded to customer queries. - Prepared weekly operational reports. • Administrative Assistant ShopMaster Business Systems, Abuja | Feb 2020 – Jan 2023 - Supported backend administrative functions to boost job completion by 50%. - Conducted marketing meetings and client product presentations, increasing software subscriptions by 60%. - Handle Training of new staff of our clients on the use of the sales software, thereby increasing our software adaptability and acceptability by our clients staff and Management team. - Handle monthly, quarterly and anual Audit for our clients business establishments, Fishing out descrepaniea and increasing accountability of sales and products. - Handle Invention Management for newly unboarded clients as well as purchase entry for new and old clients. • Retail Sales Supervisor Tulip Body Care Store | Feb 2019 – Jan 2020 - Met and exceeded sales targets and optimized sales reports. - Led a team of sales staff, enhancing customer satisfaction and retention. - Handled inventory management, promotions, and in-store merchandising. • Financial Secretary & Hub Manager Harmony Innovation Hub | Jul 2017 – Aug 2019 - Managed business training for 250 artisans under the IMF 2018 skills acquisition program. - Oversaw welfare and administration for 450 students and NIDOA volunteer lecturers. - Handled confidential financial records and resolved internal conflicts. - Handle financial records of Training packages and prepare weekly report • Ticketing & Flight Reservation Officer Overland Airways Ltd. | Nov 2013 – Jan 2017 - Sales of Company's flight tickets and manage reservations for clients. - Helped the station achieve national recognition for highest ticket sales. - Resolved customer issues during flight disruptions, boosting patronage by 50%. • Receptionist and Car Sales Rep Kia Motors Nigeria Limited - Attend to Walk in customers and direct them to the available Sales Representative. - Take charge of walk in clients when all the Ales Rep are busy. - Prepare Car documents for Delivery. - Send cars to the workshop for First Service - Take physical Stock of Cars daily. VOLUNTEER EXPERIENCE - Virtual Assistant for Shopmaster Business Systems. - Operationa Manager Princeworld International Ventures (Skills Acquisition & CBT Centre). - Assisted with business plan and proposal writing for over 50 participants monthly. SKILLS - Business Development - Customer Relations Management. - Ticketing & Reservations (Amadeus). - Virtual & Administrative Assistance. - Marketing & Sales Strategy meeting Execution. - Financial Reporting - Conflict Resolution - Proposal Development - Microsoft Office Suite, CRM Tools. KEY ACHIEVEMENTS - Started and concluded IATA Accreditation process for our Travel Agency in 3 weeks. - Recognized for highest national ticket sales at Overland Airways. - Contributed to 60% increase in software subscriptions at ShopMaster. - Hosted 450 participants for the NIDOA ICT Training at Harmony Innovation Hub. - Trained 250 Artisans on Business Plan and Proposal writing, leading to immediate contract award to 5 group of the artisans who executed the practical. - Successfully engaged with measurable impact in public and private sectors. REFERENCES Available upon request.