Esther Nkanu

I am a dedicated customer service and sales professional with over 10 years of experience in business development, digital banking, and client relationship management. Throughout my career, I have consistently exceeded sales targets, improved customer retention, and contributed to revenue growth across diverse industries. My ability to identify business opportunities, optimize sales strategies, and leverage CRM software has allowed me to enhance customer experiences and drive organizational success.

I serve as a Customer Service Representative at the Toronto Transit Commission (TTC), assisting passengers with inquiries, providing route information, and resolving complaints efficiently. My role demands excellent communication skills, problem-solving abilities, and a customer-centric mindset, all of which I have honed throughout my career.

Before my current position, I worked as a Business Development and Sales Representative at JK&O in Lagos. I played a pivotal role in increasing the client base by 20% through strategic sales and networking efforts. My ability to build strong relationships with key clients and exceed revenue targets by 25% was recognized with a Sales Growth & Business Development Achievement Award in 2022.

My experience also includes a tenure at GTBank, where I worked as a Senior Digital Banking Officer and a Call Centre Agent. In these roles, I managed debit and credit card operations, resolved transaction disputes, and implemented fraud prevention measures. I was honoured with a Digital Banking Innovation & Service Excellence Award in 2019 for my contributions to enhancing customer security and optimizing banking operations.

Academically, I hold a Postgraduate Diploma in Business from Fleming College, Toronto, and a Bachelor’s Degree in Linguistics and Communication Studies from the University of Calabar. My education has provided me with a strong foundation in business strategy, communication, and problem-solving, enabling me to excel in customer-focused roles.

Beyond my professional and academic background, I am proficient in CRM software, digital banking systems, and Microsoft Office, with additional skills in telemarketing, e-commerce, and cybersecurity. I am also multilingual, with advanced English proficiency and beginner-level French.

Passionate about delivering outstanding customer experiences and driving business growth, I am always seeking opportunities to enhance my skills and contribute meaningfully to organizations. My ability to combine strategic thinking with hands-on execution makes me a valuable asset in any customer service, sales, or business development role.