Esther Mutinda
Summary
A highly talented and skilled Virtual assistant and customer support agent. Experienced professional with
over 5 years’ experience in this field. Working exceptionally well to optimize productivity, efficiency and
service. Experienced in creating an organized work environment to ensure professionalism and eligibility
of the work done. Combine unique set of skills that ensure 100% customer satisfaction.
Education
MAY 2012- AUG 2016: KENYA INSTITUTE OF MANAGEMENT
o Bachelor of Business Administration
JAN 2008 – NOV 2011: KENYA SCHOOL OF PROFESSIONAL STUDIES
o Advanced Diploma Information Technology
JAN 2004 – NOV 2007: OUR LADY OF ASSUMPTION HIGH SCHOOL
o Attained a pass
Employment
CUSTOMER SUPPORT | JAISTER TECHNOLOGIES | FEBRUARY 2019
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E-mail Handling
Answering Clients calls
Data Entry
Assist in planning, installation, training, troubleshooting, maintenance, upgrading and disposal of a
product.
VIRTUAL ASSISTANT | CARING LISTENERS | MAY 2020
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Website management
Booking n persons for mentorship programs
Managing calendar
Data Entry
Customer support
SENIOR ADMINISTRATOR| JABALI SCHOOL| APRIL 2012- AUG 2016
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General administration of students into the school
Event planning
Customer support
Order and ship school learning materials
Personal Assistant to the director
Prepare and submit reports
Skills
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Customer service
Communication
Computer skills
Expert
Expert
Expert
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o
o
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Communication skills
Data Entry
SEO writing
Leadership
Digital marketing
Expert
Expert
Intermediate
Expert
Intermediate
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