Esther Mogoli

Esther Mogoli https://linkedin.com/in/esther-mogoli Phone: - Email:-Lagos, Nigeria. CAREER SUMMARY With over a decade of diverse experience in administrative support, customer service, and business operations, I bring a wealth of knowledge and expertise to business executives. Known for my highly organized approach and commitment to excellence, I am passionate about driving growth and ensuring seamless operations in every project I undertake. SKILLS AND CORE COMPETENCIES Soft Skills: ● Attention to Detail; ● Communication; ● Organization; ●Growth Mindset; ● People’s Skills ● Book-keeping ● Problem-solving and multi-tasking ● Customer Support ● Cold Calling ●Property Management & Leasing Coordination ●Real Estate Transactions & Compliance ●Calendar & Schedule Management ●Contract & Lease Administration Technical Skills: ● Data Entry/expense tracking ●Google workspace ●Asana ●Time management ● Zoho CRM ● QuickBooks ●ClickUp ●Calendar management ●Project Planning ●Task coordination ●Property Management Systems WORK EXPERIENCE Executive Assistant/Property Manager - Remote The Colbert Agency, Atlanta, United States - October 2024 – June 2025 Key Achievements • Managed 20+ Property Listings across various MLS platforms (FMLS, GAMLS, KW, BoldTrail, Remine, Dotloop), ensuring accurate and timely updates to maximize occupancy and sales potential. • Successfully coordinated over 10 lease agreements and real estate transactions, streamlining processes and reducing administrative delays by 30%. • Streamlined communication between landlords, tenants, and real estate clients, ensuring quick resolution of inquiries, complaints, and maintenance requests. • Managed executive calendars, email correspondence, and travel arrangements for C-level executives, saving an average of 10+ hours per week in administrative tasks. • Designed and maintained an organized filing system for property records, lease agreements, and financial documents, improving document retrieval efficiency. Data Entry Processor & Client Relations Specialist - Remote Prism Aerospace Inc. United States - December 2023 – June 2024 Key Achievements • Achieved a 99.5% accuracy rate in data entry, significantly enhancing data reliability and reducing errors. • Digitized over 4,000 pages of documents and audio files within three months, ensuring timely access to critical information. • Led a project that reduced administrative hours by 15% and improved financial tracking systems. • Boosted client retention by 10% through the implementation of a personalized follow-up process, strengthening client relationships. Executive Assistant & Account Manager - Remote Idondel Reality Resources Limited - September 2023 – November 2023 Key Achievements • Coordinated and optimized the CEO's schedule, boosting overall efficiency and productivity. • Achieved a 99.5% accuracy rate in data entry, significantly reducing the company's error margin and enhancing data reliability. • Successfully minimized accounts receivable aging, leading to faster payment collections, improved cash flow and utilized accounting software to manage and streamline financial documentation, ensuring smooth and accurate transactions. Sales Lead Tedxpeal Marine Services Ltd., Jan. 2023–August 2023 Key Achievements • Developed standardized SOPs, streamlining the sales process and boosting team efficiency. • Drove a 5% revenue increase by successfully managing the sales pipeline. • Achieved a 10% client retention rate through effective communication and service. • Negotiated long-term contracts with high-value clients, ensuring sustained business growth. Operations/Account Manager Tedxpeal Marine Services Ltd., June 2021–Dec. 2022 Key Achievements ● Achieved a 98% on-time delivery rate, significantly improving client satisfaction and retention. ● Saved the company $10,000 monthly by successfully renegotiating contracts with key suppliers. ● Increased customer and supplier retention rates by 5% through effective relationship management. ● Streamlined logistics operations, reducing lead times and enhancing overall supply chain efficiency.. Senior Administrative Assistant and Operations Tedxpeal Marine Services Ltd., September 2019–May 2021 Key Achievements ● Boosted client satisfaction scores by 15% through enhanced communication, streamlined service delivery and negotiated with vendors to secure better terms, reducing operational expenses by 10%. ● Developed and implemented a new vendor management system, improving procurement efficiency and reducing order processing time by 20%. ● Successfully resolved 95% of billing discrepancies, maintaining strong vendor relationships and ensuring timely delivery of goods and services. Administrative Office Specialist Alumni of Maritime Academy of Nigeria, January 2018–August 2019 Key Achievements • • • Spearheaded a 15% reduction in administrative hours, boosting overall efficiency. Enhanced financial tracking accuracy, improving decision-making and reporting. Increased membership registrations, dues payments, and event attendance by 90%. Office Administrative Executive Bert Technologies Jan. 2014–Dec. 2017 Key Achievements • • • Developed a personalized follow-up process, boosting customer retention and repeat business. Streamlined order processing, reducing delivery time by 20%. Negotiated better supplier terms, achieving operational savings while maintaining product quality. • Introduced a feedback system, improving service quality and increasing client satisfaction scores. VOLUNTEERING Event Management: Remote STEMulating Youth (sponsored by Cameron Foundation) United States - June 2023 ● Provided strategic solutions for event success, including effective planning and execution. ● Advised on steps to attract sponsors and enhance event funding and resources. ● Demonstrated strong prioritization and project management skills in coordinating successful events. EDUCATION ● Higher National Diploma in Maritime Transport and Business Management, Maritime Academy of Nigeria, Akwa Ibom State, Nigeria,- ● National Diploma in Maritime Transport and Business Studies, Maritime Academy of Nigeria, Akwa Ibom State, Nigeria,- TRAINING AND CERTIFICATIONS ● African Leadership Group 2022: ALX Virtual Assistant ● Nigerian Institute of Management (Chartered) 2021: Member ● Chartered Institute of Logistics and Transport, 2014: Affiliate Member REFERENCES Available on request