Esther Maina

ESTHER NYAMBURA MAINA - |- Virtual Assistant High-performing and experienced Virtual Assistant with expertise in working with high-performing support teams. Proficient in leveraging data-driven insights to identify trends, enhance service quality, and drive continuous financial improvement initiatives. Adept at managing escalations, implementing effective problem-solving strategies, and delivering timely resolutions. Education Level The Catholic University of Eastern Africa - Nairobi, Kenya Bachelor’s Degree in Actuarial Science Skills TECHNICAL SKILLS  Data Analysis: MS Excel, SQL, Tableau, Gathering data  Software Proficiency: G-Suite, Microsoft Access, CRM, SAP, Zendesk  Financial: Finance, Accounting, Financial Reporting  Project Management: Asana, Slack  Operating Systems: Windows, Linux  Calendar Management: Google Calendar  Administrative support: Payroll management, Email management  Customer Support: Zendesk, Helpdesk SOFT SKILLS  Analytical  Detail-Oriented  Problem-Solving  Self-Directed  Multitasking  Team Collaboration  Proactive  Time Management  Strong Communication Skills  Exceptional Organizational Skills Professional Work Experience Ben’s Electronics Administrative Assistant January 2022 – April 2023  Managed social media platforms for various clients, increasing engagement by 30% through targeted content and interactions.  Reviewed project progress regularly, ensuring timely completion and quality, resulting in a 15% decrease in project delays.  Improved client satisfaction by streamlining onboarding procedures, contributing to a 20% rise in satisfaction scores and repeat business.  Addressed client inquiries promptly, providing clear project scopes and reducing misunderstandings by 25%.  Created reports on the status of loan payments, and shared updates with management.  Orchestrated effective communication channels, resulting in a 40% increase in timely responses and stronger client relationships.  Utilized project management tools such as Asana to organize tasks, enhancing team productivity by 30% and boosting project completion rates.  Coordinated virtual client meetings, ensuring consistent attendance by key stakeholders, resulting in a 15% increase in participation.  Performed regular financial activities like keeping financial records and tracking transactions. Freelance Virtual Assistant November 2021 – Present  Integrated different software systems to streamline data flow and efficiency, resulting in a 25% reduction in manual data entry errors.  Generated comprehensive project reports, offering actionable insights that improved decision-making by 20%.  Monitored project budgets meticulously, leading to a 10% reduction in project costs through proactive expense management.  Identified and implemented process improvements that reduced project execution time by 15%.  Streamlined projects with Asana for 20% faster task completion.  Provided valuable support for webinar setup and troubleshooting, resulting in a 20% increase in positive feedback from attendees.  Successfully managed multiple projects concurrently, ensuring a 90% on-time delivery rate and high client satisfaction.  Integrated communication tools seamlessly, decreasing missed messages by 30% and facilitating smoother client interactions.  Analyzed project performance comprehensively, pinpointing areas for enhancement that led to a 10% increase in overall project success rates. Kenya Power and Lighting Company – Kenya Finance and Admin Intern May 2021 – Aug 2021    Assisted in managing financial data and reports, achieving a 20% increase in the accuracy and efficiency of financial transactions. Conducted data entry and analysis, resulting in a 15% reduction in errors and a 10% improvement in data accessibility. Coordinated with team members to schedule appointments, meetings, and travel arrangements, resulting in a 30% increase in productivity and time management. Conducted research on industry trends, analyzed data, and presented findings to the team, resulting in a 25% increase in informed decision-making. Answered inquiries about payments and assist in resolving billing issues. Assisted in creating and implementing administrative procedures, achieving a 15% improvement in organizational efficiency and process flow. Provided excellent customer service to clients and visitors, resulting in a high customer satisfaction rate and a 20% increase in positive feedback.     Ingressive for Good Data Analyst Intern October 2020 – December 2020  Analyzed customer data to identify trends and patterns, resulting in a 12% increase in customer retention rate.  Analyzed sales data to identify underperforming product lines, resulting in a 10% reduction in inventory costs.  Improved the efficiency of data cleaning processes, resulting in a 20% reduction in data processing time.  Conducted market analysis and recommended pricing changes that led to an 8% increase in sales revenue.  Conducted a customer segmentation analysis and recommended a new customer acquisition strategy, resulting in a 15% increase in the new customer acquisition rate.  Utilized predictive analytics to forecast sales for the next quarter, resulting in a 5% increase in revenue. StudentBuild Data Analyst Student Trainee August 2020 – October 2020  Improved the accuracy of customer segmentation models, resulting in a 10% increase in campaign conversion rates.  Collaborated with the marketing team to analyze campaign performance and optimize ad spend, resulting in a 10% reduction in marketing costs.  Contributed to the development of a new pricing strategy that led to a 7% increase in profit margin.  Improved data visualization techniques to enhance the clarity of reports and dashboards, resulting in a 15% increase in user engagement.  Improved communication skills by presenting complex data analysis findings to senior management and cross-functional teams, resulting in a 25% increase in understanding and adoption of data-driven strategies.  Contributed to the development of a new cross-selling strategy, resulting in a 12% increase in revenue per customer.  Improved data security protocols, resulting in a 20% reduction in data breaches. Professional Attributes  Exceptional analytical and problem-solving skills.  Excellent interpersonal skills and ability to collaborate with cross-functional teams.  Maintain a professional demeanor at all times and adhere to ethical standards, demonstrating strong professionalism.  Strong attention to detail, with a focus on accuracy and quality of work.  Effective communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues.  Proficient in computer and software applications, including Microsoft Office, Gmail, Adobe, G Suite, and customer support tools.  Efficiently compile meeting minutes and weekly progress reports.  Expert in Calendar Management, ensuring punctual meetings and milestones.  Flexible and adaptable, with the ability to work in a fast-paced and dynamic environment.  Ability to create and maintain key performance indicator reports.  Ability to utilize Asana to assist in project management tasks, including task assignment, progress tracking, and project documentation.  Ability to handle sensitive and confidential information with discretion.  Exceptionally strong time management and organizational skill set, excellence in both written and verbal communication with superior follow-through skills.