Esther Maduka

Esther Uchenna Maduka Business Support & Data Management Specialist Results-driven Executive Virtual Assistant and Data Management Specialist with over 10 years of customer service experience, 5+ years of expertise in data collection, research, and analysis, and a proven track record in talent profiling and administrative support. Adept at leveraging data-driven insights to optimize processes and enhance operational efficiency. Highly organized, detail-oriented, and committed to delivering excellence. - - Awka, Nigeria linkedin.com/in/esthermaduka-pro WORK EXPERIENCE SKILLS Lead Profile Manager LMTech Hub (NJFP/UNDP Talent Mgtm Ser) Virtual Assistance & Admin Support 08/2024 - Present, Data Analysis & Visualization Hybrid Tasks Spearhead the management of fellow profiles, ensuring seamless matching with host organizations. Research & Data Entry Talent Profiling & Management Report Writing & Presentation Collaborate with business dev teams to identify and onboard host organizations aligned with program goals. Excel & Google Sheets Proficiency Utilize data analytics to assess fellows' skills and career aspirations, optimizing placement accuracy. Customer Relationship Management Prepare detailed reports on program outcomes and performance metrics for UNDP stakeholders. Time Management & Organization Strong Communication Skills Attention to Detail Virtual Assistant & Data Entry Specialist Upwork 03/2022 - 10/2024, Remote Tasks TRAINING Managed multiple projects simultaneously, consistently meeting tight deadlines with exceptional quality Data Analysis and Visualization (2023 - 2024) Conducted in-depth research and data entry, ensuring 99% accuracy and timely delivery of client projects Microsoft Excel: Learn MS Excel for Data Analysis(2024) Created detailed reports and data-driven presentations, enhancing clients' decision-making processes. Data Analytics with Excel Pivot Tables (2024) 3Million Technical Talent (3MTT) Udemy Maintained client databases, organized digital files, and streamlined workflows for improved efficiency. Data Entry Course for Beginners to Advanced (2024) Udemy Career Break Transition into Tech 02/2019 - 02/2022, AI Career Essentials (2024) Awka Activities Focused on professional development, acquiring in-demand digital skills in data analysis, virtual assistance, and remote work tools. Customer Service Specialist Ecobank Nigeria Limited 08/2007 - 01/2019, Udemy ALX Career Essentials in Generative AI (2024) Microsoft and LinkedIn EDUCATION University of Port Harcourt (2009) Port Harcourt Achievements Provided exceptional customer service, efficiently attending to a high volume of daily client transactions while maintaining a friendly and professional demeanor. Achieved recognition as the Top Performer for Western Union Transactions in the Southeast region due to consistent accuracy, speed, and service excellence. Promoted to Relief Customer Service Manager, overseeing all branch customer service operations, coordinating team activities, and ensuring compliance with bank policies and service standards. Banking and Finance Federal Polytechnic Oko (2001) Banking and Finance