Esther Lucky

With over 3 years of experience in providing outstanding customer service, I am passionate about delivering solutions that enhance customer satisfaction and build lasting relationships.

 My expertise lies in handling inquiries, resolving complaints, and assisting customers through various communication channels, including phone, email, and live chat.

Part time of my experience in the Administrative areas includes,Accounts Payables/Receivables,HR support,appointment management,create travel itineraries, flight booking and hotel reservations.

I have active listening skills, excellent organizational and time management skills ,attention to detail,and ability to remain calm under pressure, to ensure that customers feel valued and heard. I am adept at troubleshooting issues,providing solutions, and turning negative experiences into positive ones.

I am dedicated to maintaining high service standards and ensuring customer satisfaction.

I thrive in fast-paced, remote environments,reliable and committed to ensuring every customer has a smooth and enjoyable experience with the brands I represent. 

I’m proficient in CRM software, problem resolution techniques, and always open to learning new tools to improve my efficiency and service.