Esther Kori

Hi, I’m Esther, a dedicated Customer Support Specialist with experience across EdTech, Telecoms, and Consulting, delivering smooth, timely, and professional email & chat-based customer support.

I specialise and thrive in roles where I manage online inquiries, troubleshoot issues, resolve complaints, and bring structure and clarity to customer interactions.

With hands-on experience using Zendesk, HubSpot, Bitrix24, Tawk.to, Google Workspace, and Microsoft Office, I help growing companies streamline support, reduce response times, and improve overall customer satisfaction.

What I Bring to Your Team:

✔ Professional email & chat support with excellent written communication

✔ Strong background in admin, operations & facility management

✔ Skilled in issue diagnosis, escalation handling, and process documentation

✔ Calm and detail-oriented approach to resolving technical & account-related issues

✔ High accuracy, zero drama, and fast adaptation to your workflow

✔ Support that reduces your ticket backlog and improves customer trust

Services I Offer:

Email & chat customer support

Ticket handling (Zendesk, HubSpot, Bitrix24, Tawk.to)

Technical support & troubleshooting

Complaint resolution & escalation management

Knowledge base documentation

Order, billing & subscription support

Customer onboarding support

Back-office admin & customer operations support

Industries I Serve:

EdTech | Telecommunications | Fintech | SaaS | Ecommerce | Startups

If you are looking for a reliable, detail-oriented support specialist who keeps your customers happy and your operations organised, I would be glad to join your team.

Let’s work together to deliver the best customer experience!