ESTHER KIMANTHI
C O NTA CT
NA
N/A
NA
PROFESSIONAL PROFILE
Dynamic and detail-oriented professional with diverse experience spanning data
entry, customer service, sales and marketing, and business development. Adept at
managing multiple responsibilities, streamlining processes, and delivering
exceptional client support to drive business growth. Proven ability to build strong
customer relationships, identify market opportunities, and implement strategic
initiatives that enhance revenue and brand presence. Highly organized with strong
communication skills and a commitment to excellence in every task
EXPERIENCE
2025 Jan - 2025 Nov
Project Management Assistant
Adept Technologies-Remote
-Led project management initiatives, ensuring timely and efficient execution to meet
company goals.
- Recruited, trained, and supervised employees, fostering a productive and motivated
team.
- Conducted detailed data analysis and reporting using Excel to drive informed
decision-making.
- Maintained rigorous standards of work ethics and ensured alignment with company
interests.
-Collaborated to resolve data inconsistencies quickly.
- Conducted audits to maintain database accuracy.
- Used Excel to create reports for management.
- Trained new staff in data entry best practices.
- Managed multiple tasks under tight deadlines.
- Assisted in legacy data migration with minimal loss
Aug 2023 - Nov 2024
Customer Support Specialist
Elamaya Beauty Care
- Resolved customer inquiries and complaints efficiently, achieving high customer
satisfaction scores.
- Managed and prioritized a high volume of support tickets using CRM software.
- Delivered product information and technical assistance to customers via phone,
email, and chat.
- Collaborated with cross-functional teams to escalate and resolve complex issues
promptly.
- Maintained detailed and accurate records of customer interactions and
transactions.
- Trained new team members on customer service protocols and tools.
- Implemented customer feedback to improve service processes and customer
experience.
- Consistently met or exceeded daily and monthly performance targets and KPIs.
- Facilitated smooth communication between customers and internal departments in
a remote work environment.
- Utilized conflict resolution skills to de-escalate tense situations and retain customer
2024 Jan - 2023 Aug
Business Development Representative - Remote
Elemaya Beauty Care
Managed a portfolio of high-value clients, increasing retention rates by 40% yearover-year.
Developed and executed account growth strategies that led to a 25% increase in
sales and a 20% improvement in conversion rates.
Built strong relationships with over 200 clients, ensuring personalized service and
tailored solutions to meet business needs.
Collaborated with sales and marketing teams to refine outreach strategies,
resulting in a 30% rise in outbound lead generation.
Conducted data-driven market research, launching three new products that
generated $15,000 in revenue within the first quarter.
Successfully exceeded quarterly revenue targets by 15%, contributing an
additional $5,000 in sales.
Improved CRM data accuracy by 20% through regular updates and maintenance,
enhancing client insights and tracking.
2021 Sep - 2023 july
Sales and Marketing Specialist
Jumia Kenya- Online Shopping
Developed and executed digital marketing campaigns, driving a 40% increase in
brand visibility and online sales.
Managed key client accounts, leading to a 30% increase in repeat business and
improved customer satisfaction scores.
Analyzed sales data to identify trends and adjust marketing strategies, resulting in
a 25% increase in lead generation.
Worked cross-functionally with marketing and operations teams to enhance
product positioning and promotional efforts.
Spearheaded customer engagement initiatives through digital channels,
increasing online store traffic by 30% over four months.
Led a team of sales associates to achieve revenue targets, optimizing workflows
and implementing best practices.
E D U C AT I O N
Start sep 2017
Bachelor's degree in Entrepreneurship
Jomo Kenyatta University of Agriculture And Technology
2017
Secondary Education
Magumoni Day High-school
BSKILLS
Sure! 1. Fast & accurate typing 2.
Attention to detail 3. Data
organization 4. CRM software
proficiency 5. Effective
communication 6. Problemsolving 7. Multitasking ability 8.
Time management 9. Patience &
empathy 10. Conflict resolution
80%
T E C H N I C A L S K I L L S / TO O L S
- Microsoft Teams, Zoom, Google Meet
- CRM Systems (Salesforce, Sales Navigator)
- Canva, Dropbox, TeamViewer
A C H I E V E M E NT S & AWA R D S
-Increased key account retention by 40% through relationship-building initiatives. Generated $15,000 in additional revenue through market-driven product launches. Streamlined CRM data processes, enhancing accuracy by 20%.
REFERENCE
Available upon request
