ESTHER KAWANGA-WILLIAMS – Resume
PERSONAL PROFILE:
Dynamic and experienced professional with a proven track record of
developing a mature and responsible approach to every task and challenge.
As a graduate with over 15 years of expertise in relationship management,
including 1.5 years dedicated to training, I excel in collaborating with teams
to proactively achieve objectives with precision and excellence, consistently
delivering results within set timelines.
EMPLOYEMENT EXPERIENCE
August 2024 to-date Virtual Administrative Assistant at Finkelstein Law Corporation
Scheduling client meetings, court appearances, and internal team meetings.
Booking flights, accommodations, and ground transportation for lawyers when
required.
Preparing legal documents such as retainers, contracts, motions, letters, and
briefs.
Ensuring documents are digitally filed correctly and easily accessible
Reviewing documents for grammar, accuracy, and consistency.
Ensuring all documents and client data are handled with the highest level of
privacy.
Handling emails, calls, and messages between clients and attorneys.
Collecting information from new clients or conducting initial consultations.
Updating and maintaining electronic client databases, case management
systems, and legal software.
Securing sensitive information and adhering to professional standards and
ethical guidelines.
May to October 2024: Part-time Freelancer – Academic Writing at Livingston Research INC (remote)
Writing academic papers from essays, blogs, finance and accounting,
mathematics to statistics using citing like MLA, APA and Harvard.
February 2024 to-date: DSA Coordinator (North) – Standard Bank Plc (1 year Project)
Recruit, interview, and onboard Direct Sales Agents (DSAs), ensuring they
understand company policies, targets, and sales processes.
Conduct training sessions to educate DSAs on product features, sales
techniques, compliance, and company values.
Set daily, weekly, and monthly sales targets, track performance using
dashboards, and address performance gaps.
Analyze market trends and customer needs to adapt sales strategies and
support agents with leads and marketing materials.
Ensure adherence to KYC and AML compliance standards, conducting audits
and addressing regulatory or fraud issues.
Motivate DSAs through incentive programs, coaching, and fostering a positive
team culture.
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Jan 2020 to-date:
Provide regular performance updates and feedback to management, while
sharing market insights for strategy adjustments.
Plan agents’ schedules, resolve conflicts, and allocate resources to enhance
operational efficiency.
Act as a liaison between DSAs and management to align team goals with
organizational objectives.
EVB Business Leader and Team Leader Acquisition & Retention Standard Bank,
Mzuzu Branch
Identifying and managing potential employee loan schemes and organisations
to be added on loan pre-approved list for designated organizations within the
local ecosystem
Driving the out-bound sales initiative and pro-actively identifying cross-sell
opportunities within the branch network
Conduct a needs analysis with all new and existing customers to ensure that
product opportunities identified are appropriate to meet the customer’s needs
and expectations.
Driving customers financial literacy sessions as a way of helping them with
proper management of their finances.
Feb 2016 to Dec 2019:
04 Oct 2014 to Feb 2016:
Head Service Centre – Standard Bank Mzuzu Digital Centre
Overseeing overall branch operations
Executing branch-of-the-future concept to prospective clients
Driving branch sales and service issues
Team management
Managing costs and increasing branch’s profitability
Management Training program
Hands-on training in Private Banking, Executive Banking, Workplace
Banking and understanding the Income Statement
Knowledge of Pricing, balance sheet optimization and risk appetite
Understanding the Outward and Inward Telegraphic Transfer process and
the roles of Exchange Control desk
Knowledge and hands-on experience in FX trading, Money Markets,
Capital Markets and Trade processing
Knowledge in Asset Liability Management, Swaps, Hedging, investment
analysis and options pricing
Portfolio management for corporate banking clients
27 August 2012 to October 2014: Executive Banker – Standard Bank Mzuzu Branch
Acquire new executive customers as per the criteria outlined in the
executive banking portfolio and provide an efficient and technical proficient
personal banking service and support to this portfolio of clients.
Pro-actively identify cross-sell opportunities within executive banking
portfolio of customers to maximize bank revenue and ensure all customers’
financial needs are met by Standard Bank.
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Establish, build and strengthen one-on-one relationships with customers,
based on mutual respect, to retain customers and gain word-of-mouth
referrals.
6 April 2009 to August 2012: Sales and Marketing Executive – Safintra Roofing and Steel
Contacting existing and potential customers by phone and visiting them to
solicit sales of products.
Building a database of existing customers as part of serving the customers
better as well as developing marketing relationship.
Attending to customers’ complaints and following up issues.
EDUCATIONAL
March 2007 – February 2009:
February 2004 – December 2006:
Bachelor of Business Administration, University of Malawi – The
Polytechnic.
Certificate, Diploma and Advanced Diploma in Business
Administration, Association of Business Executives (UK) –
Polytechnic Management Centre.
SKILLS
Accredited Financial Literacy Specialist
Excellent relationship management
Excellent communication and listening skills
Excellent academic writing skills
Strong problem-solving skills
computer skills
REFEREES
References are available upon request
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