Esther Johnson

 PROFESSIONAL PROFILE ESTHER JOHNSON-or- Skype: e3johnson Whatsapp:- http://za.linkedin.com/pub/esther-johnson/14/28/558 PERSONAL DETAILS: NAME:Esther Johnson LANGUAGE:English, Afrikaans ADDRESS:The Cape Diamond Hotel, Cape Town, South Africa, 8005 CONTACT:-(m) EDUCATION: SCHOOL:Marian High - 1983 to 1988 SUBJECTS:English, Afrikaans, Business Economics, Typing, Accounting, Biology TERTIARY:Computrain, Damelin ICG COURSES:Certificates - MS Word, Excel, Access, PowerPoint PR - Higher Certificate - Course Modules: Public Relations, Marketing Management, Business English, Computer Studies, Management, International Marketing, Communications, Economics. Sales Certificates. CRM Certificates. South African Specialist course completed online 14 April 2017 FICA Awareness Certificate - 2 July 2019 Google Certified Digital Marketing Skills (PROOF OF QUALIFICATIONS AVAILABLE UPON REQUEST) EMPLOYMENT: (Current to first) Undrip Summit 1652 Position: Planning Committee National Convenor – Admin Workstream August 2021 to current Responsible for all administration functions nationally – process membership. Keep member database updated. Liaise with members, Directors, Internal and external Stakeholders. Manage the day-to-day activities. Assist with banking requirements. Respond to digital queries, and general queries. Ensure the social media team regularly updates the platforms with content. Study social media analytics and advise the best way forward. _________________________________________________________________________________ Singa Marketing/Deprimo Trading Pty ltd/ Red Sand Marketing Pty Ltd Position: Senior Compliance Officer - August 2018 to current Promoted to this position August 2018. Compliance and Quality Evaluation: Ensure Financial Services Board of South Africa compliance within the company. Ensure sales force remains within the compliance levels set by the FSCA within the financial sector. Report directly to Company Directors and Department Senior Managers any wrongdoings by salesforce, that could jeopardize the good standing of the company. Monitor telephone calls as recorded on the company CRM system. Assist with investigations in none-compliance. Provide regular Sales Statistics reports. Prepare Compliance training material. Conduct regular Compliance training with the sales department. Conduct individual Compliance consultation with sales team members who require extra Compliance training. Some agents consider me a mentor. Position: International Call Centre Sales Agent/Team Leader - mid May 2018 to July 2018 (Line promotion) Duties: initiate contact with potential traders, create rapport and build trusting relations with each potential and new client, provide remote account assistance to clients, provide daily stats reports, administration tasks, supervise and train new staff, motivate, encourage team, ensure daily duties completed, and meet daily, weekly, monthly sales targets. Position: Call Centre Sales Agent/Sales Team Assistant - June 2017 to May 2018 Duties: initiate contact with potential traders, create rapport and build trusting relations with each potential and new client, provide remote account assistance to clients, provide daily stats reports to Manager, administration tasks, assist with training of new staff, ensure daily duties completed, and meet daily, weekly, monthly sales targets. ___________________________________________________________________________________ Bula Deals Position: E-Commerce Business Manageress - 2014 to January 2017 Duties: assisted the owner with registering the business, ensuring SARS compliance, completed all business trading applications, daily business administration functions, dealt with local, national, global service providers, recruitment, manage staff, office procurement, securing local, national, and international product manufacturers, marketing, assist and liaise with publicity/public relations agencies, project management, working with the business financial accounting firm, day to day business operations. Responsible for all online sales monitoring, evaluating, and improvements. Develop new business strategies for the benefit of the business. Assist with online content, marketing, advertising, social media, design, and campaigns. Manage and create all relevant projects. Regularly engage with customers to uphold excellent customer service, care, and order management. Manage the day to day operations. ____________________________________________________________________________________________________________________________________________________________________ Zone Fitness Centre Position: Dance Fitness Instructor (Independent Contractor)- 2011 to current This is a hobby I use to positively impact the lives of those who become members and attend my dance fitness sessions. As a dance fitness instructor, I train members on high energy dance music of various genres, also encouraging confidence, motivation, spiritual upliftment, releasing stress, tension, anxiety, lowering blood pressure, mentoring, encouraging happiness and much more. It is a great release of negativity, to increase positivity, resulting in excellent performance in any situation. __________________________________________________________________________________________ Professor Ivory D. Brock - Director of Bands and Instrumental Music North Carolina, USA Position: Freelance copy writer, proof-reader Duties: editing professional portfolio, online consulting with client, reconstructing branding letter, write/edit job application cover letters, preparing and motivating client for interviews, remain in constant contact with client, assist with online research on potential employer - currently advisory consulting when required by client. Period: February 2012 - current _____________________________________________________________________________________ Marrow Alert Security Intelligence Position: Marketing Manageress (Freelance) Duties : account executive, creating product awareness, project management, brand and product activation, advertising, presentations, office administration, implementing all marketing campaigns, events management Period : January 2011 - June 2011 (temporary freelance contract ended) ______________________________________________________________________________________ FOURWAYS LOUNGE Position: Marketing and PR Manageress (Freelance) Period: December 2009 - June 2010 (temporary freelance contract ended) : Create and manage social events. Manage ticket intake. : Assist with managing the cocktail lounge Assist with all procurement. Report to owners. ____________________________________________________________________________________ SAIMA FASHIONS Position: Fashion Show Event Marketer (Freelance) Duties: project management, sourcing event venues, advertising events, assist with ticket sales, assist with invitations Period : May 2009 - September 2009 (temporary events freelance contract ended) ____________________________________________________________________________________ ROAD ACCIDENT FUND: Position: Office secretary and temporary executive secretary to regional manager Duties: typing, office supply procurement, office administration, claim payment : processing, travel arrangements, diary management, office management Period: April 1997 - June 2004 Position: Claims Assistant Duties: Office management, claims handler diary management, claimant : Consultations, assist in claims investigations, claims payment processing, typing. Period: June 2004 - September 2008 Position: Claims Consultant - office inside Somerset Hospital Duties: claims initiating with road accident victims, claimant consultations, claims investigations, office management, report on stats weekly and monthly, liaise with officials, doctors, hospital manager, and other stakeholders. Period: October 2008 - March 2009 (resigned to pursue career growth) ___________________________________________________________________________________ COMPUTRON:(training in computer skills) Position: Outbound and Inbound Call Centre Agent Duties: customer queries, account follow-ups, sales, call centre supervision Period: 1996 - March 1997 (business closed) ___________________________________________________________________________________ H & H PARTNERS:(fabric importer) Position : Business Operations Manageress Duties: banking, office administration, HR duties, marketing, sales co- ordination : quarterly sales reports and statistics, call centre supervision Period: January 1990 - November 1995 (partner died in car accident) My very first employment experience was as a waitress at the Cape Sun Hotel in 1987. My skills in customer care and client relationship building is extensive as a result of work experiences gained over many years. In 2006 I launched and promoted MVG Lounge, and have also facilitated LaZone Entertainment with event promotional functions as a Freelance Marketing/Events coordinator/manageress, I was a Dance Fitness Instructor at Zone Fitness Centres in Kloof Street and St. George’s Mall, from August 2011. Currently still at Zone Fitness Kloof Street, because this fitness centre was a better fit for me. __________________________________________________________________________________________ PERSONAL ATTRIBUTES: Strengths - Good interpersonal skills, energetic, assertive, results orientated, creative, flexible, resilient, pay attention to detail, deadline oriented, tenacious, work well individually and as part of a team. Excellent leadership qualities. I strongly believe in personal wellness and teaching same to others through dance fitness motivation. It is one of the best forms of stress release with many other wellness and health benefits, which is important in managing and living a healthy lifestyle. Weaknesses - my strong character is sometimes misunderstood, and I have been told at times my high standards, and expectations can seem unattainable. (I do adjust communication however, to accomplish those expectations). My loyalty, hard work, and doing more than is expected has been appreciated, which was shown by me being allowed to have a vending machine business within the company by the former Director and the Shareholders, which is also beneficial for the company and staff. OBJECTIVES: I am very ambitious and strive to grow in career to the highest possible level. REFERENCES: Red Sand Marketing Pty Ltd Amin – Head of Office- Samantha Louw - Operations and HR Manager- Singa/Deprimo Marketing Maciej Kosala - Former Director- Road Accident Fund Mrs. Laverne Jacobs Claims Handler- Mr. Harold Schilder Claims Handler - Bula Corporation pty Ltd Mr. Enoch Chikwata - Former Clients for references: Band Director of Music in USA Professor Ivory Brock -- Mr. Ebai Lotten (no longer in South Africa- (venue launch and promotion) Fourways Cocktail Lounge (no longer exists-